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Contribute Feedback What Desiree N likes about Cold Stone Creamery:
I experienced such great customer service when I visited Cold Stone Creamery on Thanksgiving Day. I ordered two ice cream cakes for pick up, and before handing my cakes to me, a male worker asked if I wanted him to write anything on the cakes. I said no because I didn't pay extra for such and I didn't want him to do extra work on a holiday. He told me that he'd do it free of charge and that he would love to do so. Ho... View all feedback.
What Dar D doesn't like about Cold Stone Creamery:
Pumpkin Bread batter ice cream, starting the ice cream base, milkshake consistency, Graham cracker crumbs like sand, cinnamon, Carmel syrup, Betty crocker vanilla frosting.Well, liquid shake created. Staff was OK. Obviously, these seasonal flavors suck.Fix is simple, but Coldstone creamery always falls short. Real Pumpkin Bread folded in with some candied pecans and whipped real cream with a cinnamon ginger ice cream... View all feedback.
Don't remember what I got. Didn't even know the sizes. They served huge scoops. Cute girls.
I experienced such great customer service when I visited Cold Stone Creamery on Thanksgiving Day. I ordered two ice cream cakes for pick up, and before handing my cakes to me, a male worker asked if I wanted him to write anything on the cakes. I said no because I didn't pay extra for such and I didn't want him to do extra work on a holiday. He told me that he'd do it free of charge and that he would love to do so. How could I say no? I didn't take a picture because the cakes were cut into and devoured as soon as I placed them on our dinner table, but the writing was beautiful and the cakes were delicious. Thank you for your kindness!!!
Super happy with this Cold Stone location! The ladies here today were wonderful! The place is super clean and service was great! We had Yessica make our ice creams and she killed it! She gave the perfect amount of ice cream and mixed in the toppings so well. She also didn't skimp out on the amount. I've been the cold stone in Fremont and this one beats it!
It's usually a hit or miss. Depending on who is working would depend on if the containers have enough ice cream or not.I usually base my tip on the quality from the previous visit and the day of the visit. So if I have 2 lousy visits in a row, then I will not leave a tip at all.With newer staff comes the learning curve of how much ice cream is needed for the different size containers.
Cool reception. Vanilla shake didn't taste as good as vanilla shake from Hayward Cold
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