Yates - Havering

The restaurant has a wonderful atmosphere and a welcoming staff, with a special mention for Jack who consistently goes above and beyond for customers. They also... read more The restaurant has a wonderful atmosphere and a welcoming staff, with a special mention for Jack who consistently goes above and beyond for customers. They also have a large screen for sports viewing. We have dined here before and were pleased with the quality of the food. Definitely recommend checking this place out if you're in Romford.

Great staff, had a really lovely evening and a great night. Great value and loads going on. Top night read more Great staff, had a really lovely evening and a great night. Great value and loads going on. Top night

Came in for a quiet few after a busy Monday at work. Mia was an absolute star! Her customer service and hospitality skills really cheered me up and turned my da... read more Came in for a quiet few after a busy Monday at work. Mia was an absolute star! Her customer service and hospitality skills really cheered me up and turned my day around so please thank mia! I shall definitely return if she is working!

POOR CUSTOMER SERVICE. My friend took me out for my birthday for a meal and to watch football. We had a drink and then ordered a meal. They advised that they di... read more POOR CUSTOMER SERVICE. My friend took me out for my birthday for a meal and to watch football. We had a drink and then ordered a meal. They advised that they did not have chips and that they were going to replace it with waffle chips. I said no to this and agreed to a potato instead. Ten minutes later, a guy came and told my friend that they have no bacon so he would have have a sausage. My friend did not want a a third sausage but that was an awkward conversation because the guys was quite insistent. They replaced his 2 bacons with one hashbrown instead. This is not what he wanted!! Then the food came. I noted that my food (the mixed grill) was missing a chicken breast. I complained to the staff (I had not been told beforehand). I was told that they had given me an extra sausage. I said I did not want another sausage. The manager went to the back and returned. She asked what did I want as a replacement? I asked what the options were and she said I cam have anything on the menu. I would not mind a steak. She went to the back again and came back and said the chef said steak costs more than the chicken so they would not do it. I said fine, but the chicken breast I was missing out costs more than the one sausage it has been replaced with. The manager went to the back again and said no, we are not changing it. I said OK in that case, can you discount the meal? She said no, she will not discount the mean (she was not very polite by the way). In the end I suggested she refunds the meal, I don't want it (I had not eaten any yet) which she did and I did not eat.

My colleagues and I stopped by for lunch and mentioned that we were short on time. The team ensured that our food arrived promptly. It's a shame we were on a lu... read more My colleagues and I stopped by for lunch and mentioned that we were short on time. The team ensured that our food arrived promptly. It's a shame we were on a lunch break because the 2-for-1 cocktails sounded great! Special thanks to Mia and Jack for the fast service, and to Maria for our delicious lunch.