Reviews - Roomes
Reviews summary
Was Anonym at Roomes a mag?
beautiful Dep store, so beautiful to see these ships still exist, is some areas. the employees in all franchise islands are extremely helpful and friendly. shop very clean and tidy. also a beautiful restaurant on the top floor for hot and cold dining. love to take my mother here, feels relaxed and welcoming shop. highly recommended. View all feedback.
What Vacationer793559 dislikes about Roomes:
my wife had the tuna melt which came with salad, the salad was terrible, brown round the sides and dry, looking days old, when I spoke with one of the staff she just shrugged her shoulders I asked if she would like to eat it to which she answered I don't eat salad !!!!!! I told her that it should never have been served to which she replied I'll take it and show to the chef !!!!! that was the last I heard on the issue... View all feedback.
Reviews from various users
Last update : 30.01.2024
Arrived at 3.30pm and restaurant still had people in but could see staff looked liked they were packing up. Ordered tuna melt and 2 teas price outrageous just under £20! Food arrived had to send back as was semi cold staff didnt seem to care. Food came back warm. During our time in restaurant could here an argument in the kitchen and heard what they expect to come in here at 4 and then complain obvious was talking about us as they pointed and looked in our direction. When we left I said have you a problem ? They looked sheepish and said if you want to slag your customers off maybe do it quietly and dont point at us when someone asks who you were talking about and get your facts right we did not complain would you eat semi hot food. No. They did say sorry just had busy day said no excuse. Wont be visiting again.
My wife had the tuna melt which came with salad, the salad was terrible, brown round the sides and dry, looking days old, when I spoke with one of the staff she just shrugged her shoulders I asked if she would like to eat it to which she answered I don't eat salad !!!!!! I told her that it should never have been served to which she replied I'll take it and show to the chef !!!!! that was the last I heard on the issue,,, a restaurant should never serve food like this
Very poor service all my dining chairs vinyl have cracked and peel email mr roomes about them but not a email back will not buy there again there ken bacon
A Facebook entry from staff member Charlotte began a series of posts and texts that solved my mystery.... I had lost treasured photos, with apparent scraps of paper containing info like the contact of a witness to a no fault accident I had! Apparently I had dropped these items from the case of my mobile. Today staff at Roomes reunited me with these photos (of my lovely wife), my scraps of paper and a comb. It may sound silly, but these things are so important to me especially in these times. The directors of Roomes need to know that this customer is so impressed with your staff. Thank you. Merry Christmas! Duncan
A very nice place to meet up with friends and family and solo trips too. The food is of a high quality and there is a very good range available. Great salads, always a soup and lots of appetising hot food. The staff are friendly and helpful.
Last update : 18.04.2024
Instead of meeting for a coffee in the usual over-priced places we decided to meet up In Roomes. We were there by 10am after parking in their car park. Coffee and tea very good together with crumpets, croissants and massive tea cakes. This is definitely our new place to meet. Light, bright and comfortable seating. The salad bar looked so appetising so next time we're meeting for lunch. Lovely atmosphere, helpful staff. The actual shop is like a mini John Lewis with such a good selection of everything from crockery, clothes to gorgeous lingerie with lots of brand names available. Keep up the good work Roomes and long may you be the highlight of Upminster and the surrounding areas.
After exploring Roomes with my family and browsing through each floor to see all the store had to offer, we stumbled upon their restaurant. Despite arriving at lunchtime when it was quite busy, we were able to find seating easily as the staff efficiently cleaned tables after customers left. While there were long queues during peak times, the staff worked quickly to replenish and move the line along. The prices at the restaurant were a bit on the higher side, with a bottle of water priced at £1.60 and fizzy drinks at £1.90. However, the food was of good quality and generously portioned – the muffins were particularly large and a great value at £1.90. The menu offered a wide variety of options, including a kid's menu, ensuring there was something for everyone. I regret not arriving earlier to try their breakfast, which included 2 slices of toast, 6 other items, and tea or coffee for a reasonable price of £6.40. Overall, a positive dining experience at Roomes.
Visited there yesterday at 1.15 two persons in front of us in queue . As usual lady in front food going cold due to waiting whilst staff member on till takes drinks money. Husband ordered two Baguettes with sausage in them. Up came staff member after twenty minutes of waiting with two plates. I said to my husband these are Panninis not Baguettes. As a staff member was passing by I asked her? these are not Baguettes are they she said no.. She took away came back and said they are cooking more sausages. I said do not want anymore now and away she went and came back with a refund. Upon reflection the blonde woman who took our order was not busy when she took our order we were the only customer nobody behind us, The cooked food cabinet was stacked with pale cooked batter puddings. Roast potatoes more white than roasted. and a big joint of meat and other items. Never known so much food still available at 1.30 in the day, Mind you was told where Morleys bought the store from Roomes they have sold it on. Very sad to see the decline of Roomes. They might be using the Roomes name but the standards that were Roomes they are nowhere near.
Roomes is a long-standing department store in Upminster that offers high quality products across its three floors. The restaurant, located on the second floor, has consistently maintained its excellent quality for over 30 years. The restaurant is spacious and well-equipped with toilets, ample seating, and a walk-up counter. They offer a variety of breakfast options, hot meals, pastries, teacakes, and more, catering to all tastes and diets. The staff are friendly, efficient, and provide prompt service. Prices are reasonable for the outer London area. If you find yourself in the area, be sure to make a stop at Roomes for a satisfying dining experience. Keep up the great work Roomes!
I love Roomes. The staff are always friendly and helpful and their stock is good quality and well priced. Nice cafe on the top floor. There aren’t many of these family stores left now and it’s always a pleasure to visit this store.
Last update : 24.12.2022
Many choices and products at the right price .love the restaurant.delicious hot eating and nice staff.
Beautiful Dep store, so beautiful to see these ships still exist, is some areas. the employees in all franchise islands are extremely helpful and friendly. shop very clean and tidy. also a beautiful restaurant on the top floor for hot and cold dining. love to take my mother here, feels relaxed and welcoming shop. highly recommended.
Is a nice cool place restaurant is very relaxing, tee and have cake. the staff is always friendly and friendly, except the guy who seems to be her boss. a little blunt and not so friendly. in the other areas of the load, most of the workers are especially nice and always helpful with what they need. they sell very good and qualitatiw high quality workers for the house.
Booked afternoon at roomes upminster to celebrate today the 96th birthday of my mother. the food was presented very well and the scene was freshly baked and delicious. the personal was so friendly and even sung happy birthday, in which the whole restaurant occurred. many thanks for a resounding that we will remember as a family. many thanks to that they also offer to make a photo to see us again.
Excellent local department store.. not many department stores nowadays, mostly online. Hope they will be around. Restaurant upstairs a little bit disappointing, it’s sublet out independently
