Reviews
What irenam638 likes about Costa Coffee:
This restaurant is a fantastic spot to enjoy a cup of coffee. The team is excellent and Catalin has a natural talent for providing top-notch customer service. Definitely the best place to visit for a nice experience. View all feedback. What T6713IZmarting doesn't like about Costa Coffee:
The two Costas in Hornchurch are both disappointing. I understand that they are busy, so wear and tear is inevitable, but it seems like no one cares about the condition of the restaurant. The furniture needs attention as it was dirty and I didn't feel comfortable sitting down. The outdoor deck is loose and unsafe, untidy and unappealing with a broken canopy hanging lopsidedly overhead. As a major chain, Costa should... View all feedback.
Reviews from various websites
The two Costas in Hornchurch are both disappointing. I understand that they are busy, so wear and tear is inevitable, but it seems like no one cares about the c...
read moreVery polite and helpful young ladies relaxing atmosphere. Tasty drinks and food staff gave away toastie to wrong customer but quickly rectified mistake when not...
read moreGreat service from friendly staff! Thank you for the drink recommendation. Place was kept clean and tidy. We enjoy coming here x
This is a wonderful spot to begin your day. Charlotte and Roxanna always provide excellent service. Thank you!
This restaurant is a fantastic spot to enjoy a cup of coffee. The team is excellent and Catalin has a natural talent for providing top-notch customer service. D...
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read moreThe Costa locations in Hornchurch offer a blend of experiences that range from commendable to concerning. While the staff, particularly at one branch, consistently deliver excellent customer service and create a welcoming atmosphere, several diners express dissatisfaction with the restaurant's maintenance. Issues like dirty furniture, safety concerns with outdoor seating, and general wear and tear detract from the overall experience. Regular patrons appreciate the friendly interactions, especially with standout staff members, but call for improved upkeep to ensure a comfortable visit. Ultimately, the success of these establishments hinges on the balance between friendly service and maintaining a clean environment.
We had really great experience and very quick service. Best team I have ever seen also very friendly . Kids friendly Very clean store .
We have been coming to this Costa for over 2 years now. The manager Catolin is always welcoming and runs this branch to precision . He is under pressure to plea...
read moreLovely branch, seems to be the mummy hangout of choice. Lots of seat options. Staff friendly and efficiently clearing tables on regular basis.
Brilliant staff very polite as they welcomed me and was both wearing face coverings Excellent customer service, quick no waiting Very clean
My friends and I met yesterday after work for coffee here. Whilst ordering our coffee we changed our mind several times but Alex (I asked his name when we left)...
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read moreWhen I woke up this morning, I went to my favorite coffee with a happy smirk and then approached by the friendly waitress tia, she offered me one of the hottest...
read moreHello, I was in front of a house here and there was a nice waitress. very fast in the production of beverages and very nice overall. the name is tia when I reme...
read moreThis costa was well clean with helpful staff. do not really need two in the small town, so maybe they close the smaller with unfriendly staff. costa is at the e...
read moreOmg the drinks there taste fantastic and tia is a very good waitress. she is very friendly and nice. the best waitress I've ever seen.
The store is clean and well run. Best thing about this store is the staff. They are super friendly and helpful. I only go to this store because of there super s...
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