Culver's - Harvard

The cashier and manager were extremely rude to a family member who asked for a burger with out the meat. The cashier and manager told us that this is how it is... read more The cashier and manager were extremely rude to a family member who asked for a burger with out the meat. The cashier and manager told us that this is how it is made and they were not changing that. I don't find the request to be out of line since almosteveryone makes changes one way shape or form.

We were recently trying to place an order for the new Curderburger. My wife is a vegetarian and does not like the taste of the veggie patty. I asked for a curde... read more We were recently trying to place an order for the new Curderburger. My wife is a vegetarian and does not like the taste of the veggie patty. I asked for a curder burger with no meat. The cashier had to ask for assistance on the order. Themanage(Aleshia) was asked for assistance and rolled her eyes and said the burger comes together as one piece and needs to bedisassembled by the customer. I was willing to pay for the burger full price as long as they took the patty off. Cashier askedfor the manager again. I had to suggest they remove the burger patty. Manager walks to the back and finally agrees. By thattime, a line had formed and we felt our business would be better appreciates elsewhere. Your loss Culver's.

Took 25 mins for a simple chicken tender order, i get the staffing issue, but atleast cook my food all the way if i have to wait that long. Also no one was give... read more Took 25 mins for a simple chicken tender order, i get the staffing issue, but atleast cook my food all the way if i have to wait that long. Also no one was given receipts during my visit. Assuming was a really off day. edit 9/23 how am i going to fillthat out without a receipt?

I haven't had Culver's in months decide to stop by on my way to work today. I see they have loaded broccoli so I order it, not only was the staff laughing when... read more I haven't had Culver's in months decide to stop by on my way to work today. I see they have loaded broccoli so I order it, not only was the staff laughing when I order but they only gave me broccoli by its self. When I called back to talk to the GM hesaid this happens all the time when you come by. Keep in mind I haven't had Culver's sense July beacuse i cant have fast foodthat often. To be a GM and assume customers are always stopping by or confusing us with other customers is so disrespectful. Ihave been a GM when I was younger and this is Terrible customer service especially when he hung up the phone in the middle of metelling him my order number.

Out of all restaurants, a 3 star. Out of all Culver's, a 2 star. This location struggles to deliver consistent courtesy and product. Food is a bit meh for a Cul... read more Out of all restaurants, a 3 star. Out of all Culver's, a 2 star. This location struggles to deliver consistent courtesy and product. Food is a bit meh for a Culver's and I stopped buying custard because the amount of goodies that gets mixed in is nearnothing, consistently.