Waitrose Cafe - HARROW

Went near closing time and one of three meals never came. When we enquired where it was, they said it had been missed and the ovens were now off and they offere... read more Went near closing time and one of three meals never came. When we enquired where it was, they said it had been missed and the ovens were now off and they offered a refund which we accepted. Then they offered to prepare the missed item. Which they did along with loads of apologies. Well done Waitrose for salvaging the situation!

Visited the cafe around 11am for a latte and pain au chocolat. Have to say I was very disappointed with the dry and stale pain au chocolat. It’s only 11am! How... read more Visited the cafe around 11am for a latte and pain au chocolat. Have to say I was very disappointed with the dry and stale pain au chocolat. It’s only 11am! How can you not have fresh baked goods in your cafe on a Saturday morning? The staff proposed heating it up a little but with fresh pastry you shouldn’t have to.

We are big fans of Waitrose South Harrow for product and staff quality and professionalism . We are living just round the corner as well so we are regular shopp... read more We are big fans of Waitrose South Harrow for product and staff quality and professionalism . We are living just round the corner as well so we are regular shoppers and also we are having breakfast/ lounge in the Cafe Shop.. the past week was a terrible experience as we ordered 4 days in a row vegetable burger, 4 times was a different burger, day 1 with tomato, day 2 without tomato so not same burger every day , but the one yesterday was absolutely cold (you could notice it wasn’t freshly made the fries were only boiled and reheated .. also the staff was unprofessional and did not pay any attention n of what you want or what you asked for ... I specially come in today and they told me is no vegetable burger available and just turn the back i was ordering an tomato and mozzarella sandwich which wasn’t that great at all ... absolutely horrible experience as food and staff yesterday and today !

Our second visit, the first saw my wife finish her breakfast before mine arrived. We were early visitors (well, early 11 o clock on a Sunday not that early but... read more Our second visit, the first saw my wife finish her breakfast before mine arrived. We were early visitors (well, early 11 o clock on a Sunday not that early but the kitchen staff looked like they 'd only been there 5 minutes) and ordered breakfast, tea and coffee. Tea was COLD not sure how lack of steaming hot water was not noticed, but was changed, so no harm done. Second pot luke warm, the boiler wasn 't working but café had been open for some 20 minutes now. Breakfast arrived and my wife 's bacon well I 'm not naïve enough to expect freshly cooked bacon every time but this rasher was the colour of dark mahogany and couldn 't be eaten with a knife and fork. Fortunately, I like very crispy bacon so risked breaking a tooth and we swapped breakfasts. Unfortunately, the hash brown on my wife 's plate was cold so I joined the queue for replacement tea and coffee and asked for 2 hot hash browns. Hash browns arrived and my wife declared hers just warm enough. Mine was very hot at one end and stone cold at the other maybe the microwave didn 't have a revolving plate. By this time chaos ensued and we left. I can 't help wondering if 'the runs ' I suffered Sunday night, Monday was anything to do with that poorly reheated hash brown. I rarely give a bad review after 1 semi poor experiences but think 2 warrants a mention. We are huge John Lewis fans and the café at the Watford Intu store runs like a well oiled machine. Come on Waitrose, you 're letting the side down

A popular meeting place for coffee, breakfast lunch. A Broad range of coffees, teas soft drinks. Lovely food, simplicity seems to be the motto of the cafe, but... read more A popular meeting place for coffee, breakfast lunch. A Broad range of coffees, teas soft drinks. Lovely food, simplicity seems to be the motto of the cafe, but no reduction in Waitrose's high standards. A great place for lunchtime meetings. The staff are always, polite, courteous very friendly...