Waitrose Cafe - HARROW

We are big fans of Waitrose South Harrow for product and staff quality and professionalism . We are living just round the corner as well so we are regular shoppers and also we are having breakfast/ lounge in the Cafe Shop.. the past week was...a terrible experience as we ordered 4 days in a row vegetable burger, 4 times was a different burger, day 1 with tomato, day 2 without tomato so not same burger every day , but the one yesterday was absolutely cold (you could notice it wasn’t freshly made the fries were only boiled and reheated .. also the staff was unprofessional and did not pay any attention n of what you want or what you asked for ... I specially come in today and they told me is no vegetable burger available and just turn the back i was ordering an tomato and mozzarella sandwich which wasn’t that great at all ... absolutely horrible experience as food and staff yesterday and today !

We shop here and regularly drink/eat here but not sure why as there are nearly always issues: queues are off putting, service slow but always polite and food patchy. They carry on serving even if there are no tables which is a massive bugbear of...mine and are slow at clearing tables. We also see lots of complaining when we go. Now, they’re phasing out free hot drinks for mywaitrose customers yet are introducing better coffees! Sounds daft

Fancied a snack before the washshop. some jobsworth by the Perspex barrier tried to tell me the kochers were out (at 2:30 o'clock,) although it is open to 3 o'clock. the hours are limited enough, but that's just bad. please get your finger from waitrose. you don't stand out enough to keep my need to time

Fast and one of three meals never came. when we asked where it was, they said it was missing, and the ovens were out now, and they offered a refund that we accepted. then they offered to prepare the missed article....Welcome together with many excuses. well made waitrose for the rettung of the situation!

Visited the cafe around 11am for a latte and pain au chocolat. Have to say I was very disappointed with the dry and stale pain au chocolat. It’s only 11am! How can you not have fresh baked goods in your cafe on a Saturday morning?...The staff proposed heating it up a little but with fresh pastry you shouldn’t have to.