Purple Flame - HARROW

Went with the youngest early on a Friday evening. Service was fast and effecient. We opted for some starters to ear instead of mains. Most notable were the Cris... read more Went with the youngest early on a Friday evening. Service was fast and effecient. We opted for some starters to ear instead of mains. Most notable were the Crispy Fried Chicken wings (superb and a favourite), Lamb dry fry (immersed beautifully in spices) and the Chilli and Garlic Prawns, which were all quality and hit the mark. Yes, I would return.

We went off family meal out and what a waste of money it was! The servers had no clue what they were doing, what they can offer or what they can makes to begin... read more We went off family meal out and what a waste of money it was! The servers had no clue what they were doing, what they can offer or what they can makes to begin with there are so many servers walking around but they all had different roles not all took orders! Some hugs to being drink some to order for old. What a mess!! Then the food came and everything was so spicy we couldn’t even eat it! The kids struggled to eat it as it was made too spicy when we complained we were told that the mains can only be made that way! Nothing can be made mild for the kids! That’s terrible and we wasted £120 on this food that no one enjoyed! When we complained they weren’t really interested. And majority of the staff didn’t even speak or understand English so what we asked for and what we got what totally different. One point we asked for mango juice and the server bought the manager!! Def won’t be going back not worth it the food was terrible and over spiced and the service was worse. Last time we step foot int that place

I gave this restaurant a 3-star rating solely due to the fact that the service was very poor. Many of the staff members were unable to speak or understand Engli... read more I gave this restaurant a 3-star rating solely due to the fact that the service was very poor. Many of the staff members were unable to speak or understand English, making communication extremely difficult. We felt ignored as no one made an effort to attend to our needs, even when we called for assistance. Although the food was delicious, the overall experience was marred by the disappointing service.

Absolutely **** Booked 2 months in advance for a family table. And got told sorry you are on separate tables when we arrived. Took 35 minute to get a drink. Foo... read more Absolutely **** Booked 2 months in advance for a family table. And got told sorry you are on separate tables when we arrived. Took 35 minute to get a drink. Food was average for a Indian place in Harrow. 8 year old who wanted to use the toilet told sorry it’s out of service. Had leave the place to go home for a kid to use the toilet. Bonkers for the restaurant.

I visited Purple Flame restaurant on a Saturday night and was disappointed by the lack of greeting at the door. It took about 3 minutes for someone to acknowled... read more I visited Purple Flame restaurant on a Saturday night and was disappointed by the lack of greeting at the door. It took about 3 minutes for someone to acknowledge us. When a waitress finally came over, I asked if there were any tables available. She immediately asked if we had made a booking, to which I replied no. She then rudely informed us that without a booking, there were no tables available as everything was booked up. Strangely, the tables next to us did not have reserved signs. The waitress did not provide any other options for us, such as waiting at the bar until a table became available. Her lack of service and rudeness led to us leaving the restaurant. We ended up going to another establishment nearby, where we had a completely different and positive experience. The staff there were accommodating and friendly, and we ended up staying for over 2 hours. I will not be returning to Purple Flame due to the rude treatment we received from the staff.