Purple Flame - HARROW

Massive disappointment, booked a table for 15 of us at 5pm on Saturday. The restaurant wasn’t very busy. We ordered, a mixture of veg and non veg items, as some of us are vegetarian. We ordered a Paneer Roll, they gave us a mixed chicken and lamb roll instead, to a vegetarian. They didn’t understand the fact the boy was vegetarian, they were not apologetic at all. Extremely worrying. They eventually replaced it with a paneer roll. Other dishes we ordered were chilli paneer, Manchurian, masala mogo and mock chicken, they seem to all be made with the same sauce, all tasted very similar. The crispy bhaja’s were extremely greasy. The non veg members of the group enjoyed their food more than the veggie members. When we asked for the bill they had charged us for the paneer roll, after we complained they took it off the bill and an additional 10 , which is not much at all when the waitress had also spilled beer on one of our jackets. Overall the service was very poor. I don’t recommend this restaurants to vegetarians.

I’m from the states and have to say this rocked the socks off any Indian food even Regency Club. Even though everyone recommended regency club, we went here first then there. This was more our flavor profile. This place catered to our flavor profile and spiciness.

I gave this restaurant a 3-star rating solely due to the fact that the service was very poor. Many of the staff members were unable to speak or understand English, making communication extremely difficult. We felt ignored as no one made an effort to attend to our needs, even when we called for assistance. Although the food was delicious, the overall experience was marred by the disappointing service.

I visited Purple Flame restaurant on a Saturday night and was disappointed by the lack of greeting at the door. It took about 3 minutes for someone to acknowledge us. When a waitress finally came over, I asked if there were any tables available. She immediately asked if we had made a booking, to which I replied no. She then rudely informed us that without a booking, there were no tables available as everything was booked up. Strangely, the tables next to us did not have reserved signs. The waitress did not provide any other options for us, such as waiting at the bar until a table became available. Her lack of service and rudeness led to us leaving the restaurant. We ended up going to another establishment nearby, where we had a completely different and positive experience. The staff there were accommodating and friendly, and we ended up staying for over 2 hours. I will not be returning to Purple Flame due to the rude treatment we received from the staff.

Went with the youngest early on a Friday evening. Service was fast and effecient. We opted for some starters to ear instead of mains. Most notable were the Crispy Fried Chicken wings (superb and a favourite), Lamb dry fry (immersed beautifully in spices) and the Chilli and Garlic Prawns, which were all quality and hit the mark. Yes, I would return.