Kfc - HARROW
Kfc
Description
**Restaurant Review: A Mixed Bag of Experiences**
Dining at this KFC location has elicited a spectrum of customer experiences, from delightful service to disappointing food safety issues. While many patrons appreciate the friendly, helpful staff and the deliciousness of favorites like the peri-peri bites, several diners reported alarming incidents, including undercooked chicken and unsanitary conditions. Customer service seems inconsistent as some received outstanding assistance with app queries and discounts, while others faced significant delays and unresponsive phone lines. Despite its charming ambience and the potential for a satisfying meal, this restaurant’s performance appears to depend heavily on the individual visit. Overall, caution is advised while dining here.
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Feedback
The customer service at this restaurant is outstanding. After I placed my order, I inquired about their app, and the staff member was very friendly in explaining it to me. They also informed me that I was eligible to earn points, which I hadn't been aware of.
This is a lovely restaurant with a very friendly staff. I know exactly what I want to eat when I come here, and I enjoy returning with my family. The peri-peri bite was incredible!
Their customer service is truly impressive. After I placed my order, I had some questions about the app. The staff kindly took the time to explain everything to me and also informed me that I was entitled to earn points, which I wasn't aware of.
This review is based on my recent visit on June 2, 2018, around 9:30 PM to 10:00 PM, when I ordered a bargain bucket. Once again, I was informed that I would need to wait about 5 minutes because there weren't enough chicken pieces ready. I agreed to this wait, but then noticed that they filled half of the large bucket with wings, which was not the main issue. Unfortunately, a couple of the chicken wing pieces had human hair in the coating, and one of my children nearly choked after seeing and hearing this. To make matters worse, a thigh piece was only partially cooked and appeared translucent with blood (I have a picture attached). We will not file a complaint with the franchise, but instead, we plan to contact KFC's main office directly. It remains to be seen whether they will take any action. I do not consider myself a picky customer; I actually enjoy KFC and have recently given another location a high rating for their overall service. However, this KFC on Northolt Road in Harrow (HA2 8DY) seems to take customers for granted. I am giving them one star just for the sake of this review.
The women who served me were incredibly lovely and friendly; I could have talked to them for hours. My meal, which included a bucket for one and popcorn chicken with fries, was hot and delicious. I truly enjoyed it. Kudos to the entire team—five stars to all of you!
Menu
Starters & Salads
