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Contribute FeedbackAt this popular burger establishment, recent visits have revealed a blend of highs and lows. While the food continues to impress, particularly the delicious burgers and standout milkshakes, the chaotic service has left many diners dissatisfied. Long waits and incorrect orders have soured the experience, with notably decreased portion sizes for fries drawing criticism. Despite these challenges, the restaurant maintains a clean environment and a friendly atmosphere, with staff working hard amidst the chaos. Ultimately, while the quality of the food keeps patrons returning, the inconsistency in service and value may deter repeat visits.
I go to five guys very often and i’ve always had a good time, great customer service, delicious food, very quick never have to wait too long, clean and sanitised especially throughout covid.
The service at the restaurant was chaotic, with incorrect orders and missing food items. Many customers and staff were rude to the person handling table service. It appeared that the busyness may have been due to the EOTHO scheme, as the usual service quality is much better. Despite this, the food was still delicious, although the portion sizes of the chips were inconsistent. The staff did a great job of cleaning tables promptly and maintaining a clean environment.
I absolutely adore the burgers at this restaurant. I believe they are the best around. It's a burger chain that offers made-to-order options, which sets it apart from others. Although the menu is a bit limited, the quality is exceptional. You can enjoy a beer while you wait for your meal, and the atmosphere is more relaxed compared to other fast-food chains. However, the prices are on the higher side, but in my opinion, it's worth it. The seating areas are comfortable and inviting.
No fan of burgers, but decided to have dinner here. We were welcomed with friendly smiley staff who helped us with our order. Burgers were ready quick and cooked to perfect. Had a peanut butter milkshake never tried before, but was absolutely amazing. Just next time I would order it with combination burger milkshake. Its too much : Probably is bit overpriced, but you can see prices before order so you know what to expect.
Had my first ever experience in five guys yesterday. Was welcomed on entering and promptly asked if I had eaten here before, to which I said no. The menu was explained and the milkshake was recommended... along with cajun fries. I had a double bacon cheeseburger, cajun fries and a banana milkshake with cream. The total cost was £17, which I felt was expensive for what I got. However, I was very happy with the service, I enjoyed a handful of peanuts while I waited for my meal and the food overall was good. The cajun spiced fries were good, the burger was good and the milkshake was excellent. By far the best milkshake I think I have ever had. Would have been 5* if was either a little cheaper or the burger was excellent rather than very good. Thanks, will be back soon....