Tropical Smoothie Cafe - Hanover County

The absolute worst experience I have ever had in a restaurant. This location has never given me a great smoothie, so I typically try to avoid it. However, my daughter just finished her concert down the road and this was the closest location. We checked and saw that it closed at 9:00 that night and because it was only 8:15, we knew we had time. Not only was the staff incredibly rude, the cashier actually acted annoyed that she had to move her one headphone off of her ear to take our order. Her music was loud enough that she could clearly still listen to her jams with the other one on her ear. I should have left then but again, my daughter really wanted Tropical Smoothie to celebrate her concert. Finally got our food and sat down to eat. Noticed at 8:35, everyone behind the counter was starting to come around and stare at us/our table. I told the kids to try and finish up, so my youngest daughter (9yo) went to use the restroom before we headed out. THEY TURNED THE LIGHTS OFF ON US! WHILE my child was in the bathroom! AT 8:42! Thankfully I went to meet her at the bathroom door because she was terrified to walk out into a dark restaurant. We headed back to the table and I told them to wrap up so we could leave. The staff actually came out to look at us AGAIN and said Oh my God they are stillll here! really loudly. I was livid. We were home before the store was even scheduled to close. We love Tropical Smoothie and frequent other locations often. It is unfortunate this one is so terrible because I pass by it every single morning. It would be my Starbucks if they were not so horrible. Edited to add hilarious that their panned response keeps repeating a place to report our issues. The site does not even recognize their address as a Tropical Smoothie location

Long time TS customer. First time at this location, and it will be my last. Sandwich was mostly bread with some chicken and scraps thrown in, beyond disappointing. Wish I had checked the other reviews here before ordering. Buyer beware!

I love TS But the Atlee Rd Rutland Commons store is the worst! Their smoothies always taste different every time you get one here (I order the exact same one each time)! There are employees there that are unfriendly have bad attitudes! Today there was some younger guy hanging around who I guess is seeing one of the girls who was working today. They also have an issue with scanning your TS app to earn your reward points. I told her I was scanning my app to earn points and she said okay but I see she didn't do it. I've given this store 4 chances! I think I'm the wrong color if you know what I'm saying. Never again! I will drive out of my way to visit a different location or just get smoothies from Wawa for now on. This store needs New employees better management!

The sweet potato side was half the portion it used to be and it smelled weird and was way softer like it was rotten. The wrap was ok but very poorly put together.

This is my favorite Tropical Smoothie Cafe in the greater Richmond area. Smoothies are always fully blended and flavorful. Food is always fresh, plentiful, and delicious. Orders are always available on time and accurate. Zero complaints. I go out of my way to visit this Atlee location versus other Tropical Smoothie Cafes in the area.