Boloco - Hanover

Front door did not close leaving the whole place chilly. On the other hand the food was delicious and unique. You get to basically tell them what to put in your... read more Front door did not close leaving the whole place chilly. On the other hand the food was delicious and unique. You get to basically tell them what to put in your burritos. The staff was truly super helpful and friendly. Great place for a quick lunch.

My experience with Boloco is always top notch! They get our food order correct, the food is always fresh and delicious, they deliver in a prompt manner (usually... read more My experience with Boloco is always top notch! They get our food order correct, the food is always fresh and delicious, they deliver in a prompt manner (usually before the expected delivery time) and the staff is kind!

The Elote Burrito is the best thing on the menu. I'm a tad biased cause I love elote. I'm told the other styles and custom burritos (like Moe's or Chipotle) are... read more The Elote Burrito is the best thing on the menu. I'm a tad biased cause I love elote. I'm told the other styles and custom burritos (like Moe's or Chipotle) are good as well.

Excellent food and excellent service read more Excellent food and excellent service

I am incredibly disappointed with both my most recent experience at Boloco as well as the lack of service and communication since. I was not originally going to... read more I am incredibly disappointed with both my most recent experience at Boloco as well as the lack of service and communication since. I was not originally going to post a negative review, but I am quite disheartened to see a restaurant I once loved decline so much in quality. About a week ago, I placed an order ahead for pickup. I had a busy evening, so I wanted to pick up something quick, easy, and reliable from Boloco. Normally, I am quite satisfied by the food I receive from Boloco. The food is fresh, delicious, and made quickly. However, when I ordered ahead last week, my food was not prepared at the time of pickup. It looked busy, so I decided to wait a bit before asking a staff member. After waiting for 20 minutes (for an order I placed ahead of time), I decided to ask the staff if they were working on my order and when it would be ready. I was told that they were preparing it and that it would be ready soon. I ended up waiting another 40 minutes before they even started working on my order. I was literally standing in Boloco waiting for food I intended to pick up for AN HOUR. The staff workers were aware that I ordered ahead and made awkward eye contact with me for the whole time I was waiting. I was super uncomfortable and unhappy. I am also quite upset by the fact that people who were ordering in person were receiving their food much faster than me. I am not sure why the long line of people were in and out much faster than me, but I was incredibly annoyed by the fact that I ordered ahead for fast food and then ended up waiting longer than anyone. Because they didn't start my order until almost the end of the night, they were out of many of the toppings I had ordered for my burrito, so I did not even get to eat the food I wanted. The rice was undercooked; the meat was cold; half the toppings I ordered were missing. The bowl I ordered did not have cheese or lettuce on it. After waiting inside for a literal hour, I was incredibly upset to be eating mediocre food. After my incredibly subpar experience, I reached out to customer service through the website. I explained that the food and service I received were not the quality I was used to from Boloco, and instead I was ignored. I have not heard anything back and I am incredibly dismayed by the lack of service and support both that night and since. As someone who once loved and depended on Boloco for quick and delicious food, i am incredibly, incredibly disappointed.