Menu - Turtle Jacks

A friend and I went for drinks and appetizers a few weeks ago. Our waitress was friendly and chatty. My disappointment was with how management handled my situat... read more A friend and I went for drinks and appetizers a few weeks ago. Our waitress was friendly and chatty. My disappointment was with how management handled my situation after I left behind an item.Let me start by saying I don't live in Waterdown. As soon as I got home that night, I realized that I left an item behind. I called immediately and the hostess found it. I told her that given I didn't live in the area it may be a few weeks before I got back to Waterdown. She said that was no problem. Two weeks later I came back and a manager was at the desk and went off to get it. Minutes went by and then he sent out some poor employee to give me a ridiculous story about it being next door because of renovations that had taken place. I said I would go next door, but apparently no one had a key. Hmm. So they took my name and said they would call me when they got it. After a week I called back and the hostess told me that the owner was in the store and that I could speak to him. Great! Surprise, surprise, after being left on hold for eons, the poor hostess comes back on saying that he had stepped out. Yeah, right.Needless to say, I won't be frequenting this restaurant again given management's obvious disdain for its customers. I fully acknowledge that I am to blame for leaving my item in the first place, but I was assured they would hold it. Otherwise I would have sent my friend to retrieve it the next day. It is the song and dance I am getting and the fact that management keeps putting the employees in the line of fire rather than speaking to me directly.

Decided to try this restaurant out for a date night. It took quite a while to find a seat and the atmosphere wasn't as great as we had hoped. Our server was ext... read more Decided to try this restaurant out for a date night. It took quite a while to find a seat and the atmosphere wasn't as great as we had hoped. Our server was extremely nice but we found ourselves waiting a long time for food and drinks. We found the meals to be very blah is the best word I can use to describe it. Im not sure if we would try this place again, it was a meal but not very exciting or appealing unfortunately.