Tim Hortons - Hamilton

Staff are amazing, take care to make sure the order is done right. I’ve been going to this location on and off for years. Last Saturday was my worst experience only due to the absolute rude 4 elderly people sitting in the middle of the restaurant. The poor staff is getting berated on a daily bases by the elderly. Not a soul stuck up for the staff. There were at least two more tables of elderly customers adding their two cents. Absolutely disgusting it wasn’t even 10 am in the morning. The staff need a raise, EVERY DAY for 4-6 hours! That’s unacceptable why are you allowing your customers talk to your staff that way. I’m truly heart broken by the disrespect from your customers. The following day Sunday I had to order through their app. As the last thing I wanted was another confrontation in the lobby just for getting my morning coffee. So that location lost money, I won’t be returning if I see these people in the lobby. I in average spend $20-30 when I go in. So I hope the mangers understand that 6 people paying you $4 a coffee verses 2 young adults spending $30-50 between the two of us. That yes standing up for your employees will earn you more money than catering to the lowest denominator If you are one of the people that take advantage of the staff having a small coffee and harassing the staff for 4-6 hours is loitering. The sheer disrespect oozing from those 4 entitled elderly is disgusting. Hope you enjoy the loss of sales

There is one staff here I think her name is steph? This 5 star is for her. Without other employees she opened the store, took 4 orders of people standing in line, took two drive through orders then.....she mixed all 6 coffee's differently while listening to a new drive through order and like a drill sgt started firing them to the right people. Here's the best part. I don't think I waited for my coffee for more than 30 sec? She never lost her cool, always polite and understands how to prioritize multi task and explain to customers there will be a delay even though I believe that was faster than usual hahaha. just WOW. She needs to be promoted, whoever owns this tims.......

The only reason I don't give this 5 stars despite the super nice staff, quick service when indoors and the food quality being good in this location, is simply because of the drive through, no matter what time it is, the drive through always seems busy and even when it isn't it takes much longer for you order to be ready

Great morning service with a smile. Even got a free donut when she seen I was taking photos for gmaps. Told her that I was thankful for the complimentary gift and she said we need all the promotional public feed we can get. Best part is mine is free and on a public platform too she said! Way to go Timmy’s

They are a good location, definitely trying their hardest since they are so busy. Do not go there between 10:45-12:45 on weekdays if you are expecting fast service. It will be blocked up with a line from the secondary school students nearby.