Subway - Hamburg

I had to notice anti-social behavior in their branch today. We were a meter in front of her counter and were greeted by her employee and seconds later a group o... read more I had to notice anti-social behavior in their branch today. We were a meter in front of her counter and were greeted by her employee and seconds later a group of men came from the right, they were also greeted and their order was taken first. That's very unfriendly and unprofessional, but the main problem is the way they served us, quickly quickly quickly rolling their eyes and putting us under pressure. Thank goodness they only sell sandwiches and I know they are the owner. I was a regular customer of the previous owner and since they started running this branch I really don't like coming to them. The product is great, but the way they treat the customers is not. There are great online courses where you can train how to deal with customers, but at least you have to be able to set an example for your staff.

Food is very tasty, but the new app doesn't work at all. You can't order anything because the payment doesn't work. Employees are trying to clarify things, but... read more Food is very tasty, but the new app doesn't work at all. You can't order anything because the payment doesn't work. Employees are trying to clarify things, but this is currently more of a deterioration in customer service. Old points system was better.

The food itself is very tasty, but it's not possible to pick up work equipment from the dirty floor with gloves on and then use it to serve the customers... Not... read more The food itself is very tasty, but it's not possible to pick up work equipment from the dirty floor with gloves on and then use it to serve the customers... Not quite appetizing...

Excellent service!! Will definitely be back again : read more Excellent service!! Will definitely be back again :

Unfortunately, the Subway and Points app is not supported. read more Unfortunately, the Subway and Points app is not supported.