The Waterfall Inn - Gwynedd

The food was fantastic and the staff was extremely friendly. I would highly recommend coming to this restaurant. We are here for a week and I can see myself working here in the future.

I don't normally write negative reviews as I prefer to sort out niggles and things that go wrong on the premises. If these are resolved I live and let live. I have years of experience in travel and hospitality and understand sometimes things do get forgotten or go wrong. This place left my husband and I so upset that our evening out to celebrate his birthday was ruined. Initial impressions at the bar were good with prompt and efficient bar service...then it all went downhill. The service in the restaurant was terrible....being expected to wait 35 minutes for someone to come and take your order when you were virtually the only people in there was the first thing. I did express my dissatisfaction to the waitress who in all honesty seemed to not have a clue why I had a problem...her excuse was the other part of the pub was busy. In that case why not ask us to order at the bar if they were too busy? If you offer a service you should see it through. However when said waitress then went and spoke at high volume repeating ad verbatim our conversation in front of other staff and customers who were in hearing distance, including ourselves, this was the final straw. We walked out. We were not prepared to sit and be belittled or humiliated for making a genuine complaint about poor service. Ironically, we had until that point been prepared to forget about the whole thing.

We visited this restaurant twice during our stay at the nearby caravan site. It was very convenient, located just across the road. We enjoyed two delicious meals: the Bryn burger on the first visit, and chicken stuffed with Stilton and leek on the second. The chips were also very tasty. We thoroughly enjoyed our meals on both occasions.

This restaurant is a gem of a place. It has everything you need, children play area, dog friendly, pool table etc. outside and inside seating area. Staff were friendly and helpful. Food was excellent and reasonably priced. We ate there the 2 nights we stayed in the area. Well recommended.

Lovely spacious pub and restaurant with a large, pretty and very well kept sunny beer garden. Friendly staff and a good choice of beer.