Pale Hall - Gwynedd

On arrival we were informed 'you are in for a treat '. The result was exactly the opposite. I had telephoned 30 hours in advance to confirm we were one vegetari... read more On arrival we were informed 'you are in for a treat '. The result was exactly the opposite. I had telephoned 30 hours in advance to confirm we were one vegetarian and my son did not eat smoked salmon. It took 5 attempts to speak to someone who confirmed this was all in order. On arrival I was 'interogated ' by a female member of management who had the most awful personal hygiene issue. 'When did I telephone '? Who did I speak to? Did I know my wife was vegetarian as this presented a problem!!! Finally this was all resolved and we were served dry sandwiches and scones and cake which was at best 'poor '. 3 requests for drinks went unfulfilled and finally a disgruntled waitress served us. Trying to pay the account was difficult in the extreme and when I went to the main entrace hall area the original member of management apologised for the misunderstanding and said 'is £50 alright for all of you '. I will not return and despite a letter to management from my son there has been no response. My advice is forget Pale Hall for afternoon tea and get a train to London where the art of afternoon tea and service is alive and well.

Outstanding food and wine and afternoon tea was a delight . The staff where attentive and caring and went above and beyond had a fanatic 40th Birthday read more Outstanding food and wine and afternoon tea was a delight . The staff where attentive and caring and went above and beyond had a fanatic 40th Birthday

On a cold Sunday in January, we were excited to have a lovely afternoon tea in the hotel's main dining room. The room was very pleasant and the staff were frien... read more On a cold Sunday in January, we were excited to have a lovely afternoon tea in the hotel's main dining room. The room was very pleasant and the staff were friendly. Unfortunately, the food was underwhelming. The chicken, ham, and egg mayo finger sandwiches, as well as the cake selection, were average at best. However, the fresh scones and homemade jam were delicious, as well as the Welsh brewed tea.

On December 6th, myself and three friends had lunch at this restaurant. We were made to feel very welcome and the Christmas decorations were beautiful. read more On December 6th, myself and three friends had lunch at this restaurant. We were made to feel very welcome and the Christmas decorations were beautiful.

Consistently high standards from arrival greetings to departure. Staff efficient helpful and friendly. Food superb, wine outstanding and very good value. Rooms... read more Consistently high standards from arrival greetings to departure. Staff efficient helpful and friendly. Food superb, wine outstanding and very good value. Rooms throughout the hotel charming and tasteful. Grounds a delight. Really looking forward to my return.