Caffi'r Angel Ices - Gwynedd

2 staff serving 2 staff talking and wiping tables that had not been used, clearly didnt want to work..... with a line of 30 people standing outside in the hot sun...rude and miserable staff! need to change your staff

Bought coffee and ice-cream on a visit to Portmeirion recently. We sat inside at the window seat and ate our delicious ice-cream, whilst watching the queue be efficiently delt with.

Homenade ice cream was gorgeous and this time of year there was no waiting around to get one. Being a touristtrap tho it was expensive.t

Really nice ice creams, they do sell out of certain flavours over the day so just a heads up if you are wnating a certain favourite. On the day we visited all day there were queues but that was because when you taste the ice cream it wasn delicious !

We visited the village on Wednesday 17th August around four. The queue was out of the door but we were happy to wait. My family had chosen flavours from the sign outside, but I waited until inside to see if there were any more choices on the specials inside. We were served by an older guy who seemed more interested in talking to his young colleague in the kitchen and eating his own icecream than serving people. On asking if there were any vegan icecream choices I was told 'yes it 's called Sorbet '. I have a dairy intolerance and I 'm a vegetarian. I 'm extremely careful with what I eat as I can become very ill. I was quite taken aback at this man 's attitude. I explained my situation and that I 'd prefer icecream. He then went on to complain about a customer he 'd served, who I can only assume had coeliac disease as she requested measures to be taken to avoid cross contamination. This appeared to be a huge inconvenience to him. He told us if something falls in they 'just scrape it off the top '. It was almost as if he expected us to join in with him complaining and agree with him on how over the top he thought this woman 's request was. I actually have a gluten intolerance too, but at this point I had no interest in telling him or asking for gluten free cones. It was quite apparent that he had no interest or sense of obligation in assisting customers with allergies or intolerances or dietary requirements of any nature. It is actually very dangerous to be employing staff who have such contempt for customers needs and such disregard for food safety. This spoiled an otherwise magical day in beautiful Portmeirion. I seriously hope measures are taken by management to recruit and train staff properly before someone becomes seriously ill.