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Contribute Feedback What User likes about Holiday Inn Chicago North Gurnee, An Ihg:
UNCLEAN ROOMSThe first room I was given at checkin smelled of dampness, and cigarette. I requested to change it. The room was changed, when I came to that room past midnight, its toilet did not work and it also smelled bad, and was not clean. Requested for bedroom slippers, was told that they are not available.Was moved to another room, it still smelled, but less than the previous rooms. No water provided in the room... View all feedback.
What User doesn't like about Holiday Inn Chicago North Gurnee, An Ihg:
My room was updated to a suite because I was an IHG platinum member. The room was out-dated. The carpet smelled like dirty feet and needed cleaning! The beds were small but comfortable. The room was more than $213.74 for the first night and was too expensive for what was provided. There was no free breakfast. I had planned on staying four nights but canceled after my first night. I'm still waiting to hear from the ma... View all feedback.
Nothing too impressive. It wasn't bad but not great. The breakfast buffet should have been free in my opinion. I've stayed at several hotels with better buffets that were included. Disappointed to find the hot tub has been covered with plywood in the pool area... but the pool was warm and clean. Their website said kids eat free, and the person at the front desk had no idea what I was talking about when I asked, so we decided to eat elsewhere. Also I'm not sure if it was just because I booked at the last minute or it was because of the weekend we came, but the room was extremely over priced. I expected more for what I paid. Overall, it was OK but it could have been better.
DON’T waste your money here!! The hotel faculty hold a $100 fine on your credit card and it won’t go away for about a month. The rooms were gross and not one time did anyone come to our room to clean.
Brett the bartender was awesome. Service was excellent. Rooms clean and comfortable. Bed and pillows were perfect. Location for a business person very convenient. I am going to have our company guests stay here. A great value as well. Highly recommendedRooms: The only complaint is housekeeping didn’t come every day
Brett the bartender was great! What a first class human.Rooms were comfy clean and service good.Coffee at breakfast could have been more free flowing. Regulating portions by having a service staff distribute coffee seemed odd for a breakfast buffet. You couldn't really get back for a second cup.Also, all the protein was pork. Sausages, bacon sausage gravy didn't allow people who don't eat pork, any meat choices. For a location which attracts all cultural backgrounds, making one of those choices turkey....would have been preferred. I wasn't alone in line hoping for a non pork option. Several families were in my boat that morning.Otherwise, the food selection was ok service was good.
I must say that this is one of the best hotel I have ever been to in years! I am from Memphis, TN and I have been in this hotel for two weeks on a business trip. When I tell you these lovely people here have token good care of us! I mean from the food to the rooms. The customer service here is just wonderful! I wish we had these type of service back home from hotels like this. I Thank you all so much for your service!
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