Taco Bell - Grenada

I ordered five steak chalupas, but only one actually contained steak; the others were filled with ground beef. The meat wasn't drained properly, making everythi... read more I ordered five steak chalupas, but only one actually contained steak; the others were filled with ground beef. The meat wasn't drained properly, making everything quite messy. I probably won't be returning for a while. If I didn't live so far away, I would have taken them back.

It took 25 minutes to receive two burritos, despite there being only one other customer in the lobby and five cars in the drive-thru. With four employees on dut... read more It took 25 minutes to receive two burritos, despite there being only one other customer in the lobby and five cars in the drive-thru. With four employees on duty, the service was surprisingly slow. One staff member went from sweeping the floor directly to wrapping food. The general manager needs to take a hard look at the team and make some changes.

It’s really hard for me to rate a chain restaurant with 5 stars when it is only “standard”, expected food and customer quality. I am much quicker to rate less b... read more It’s really hard for me to rate a chain restaurant with 5 stars when it is only “standard”, expected food and customer quality. I am much quicker to rate less but this one meets my standard of quality for Taco Bell nothing extra about it.

I ordered a chicken enchilada burrito, but was told they were out of chicken. I then requested black beans, only to learn they were unavailable too. When I rece... read more I ordered a chicken enchilada burrito, but was told they were out of chicken. I then requested black beans, only to learn they were unavailable too. When I received my burrito, I discovered they had also run out of rice, sour cream, and cheese. The only filling in my burrito turned out to be refried beans. I went back to see if they had simply forgotten the other ingredients, but I was informed that they were out of almost everything until the delivery truck arrived on Friday.

Forced two own kiosk to order. read more Forced two own kiosk to order.