Gourmet Burger Kitchen Greenwich

I was not surprised to read the other reviews below honestly, but I wanted to share my experience as this restaurant has the potential to thrive in bustling Greenwich. We were one of only 2 tables in the restaurant, so it lacked some atmosphere and could use a bit of a refresh. The toilets were hidden away and seemed neglected. We were given the option to choose where to sit and were seated promptly. When I asked if I could use my Tastecard (which includes GBK for O2 customers), the waitress seemed unsure of what it was. After a moment of silence, she suggested I ask the manager on shift. I assumed she may have been new and was not rude, just a bit confused. We were given a special menu advertising limited-time wings, which we were interested in, but the manager informed us they were out of fried chicken due to a missing fryer. We clarified if this also applied to the wings, which he confirmed and took the menu away. Our waitress later instructed me to use the Tastecard at the till for my order. Our food arrived promptly and looked delicious. We enjoyed a grilled chicken burger, beef burger, 4 sides, and 2 soft drinks (refillable), all hot and flavorful. I particularly recommend the grilled chicken burger, onion rings, and truffle mayonnaise. It was odd, however, when our waitress asked to clear our plates while I still had food in my hand. Despite this, she was friendly and seemed to be learning on the job. Overall, GBK has great potential with a tasty and reasonably priced menu, but may benefit from updating their interior and further training for staff.

The staff at this restaurant is awful. They were laughing and chatting behind the counter, but the tables were still full of dirty plates from previous customers.

Avoid this restaurant at all costs. The service is terrible, with a very poor attitude from the staff. They were slow, arguing with customers at nearby tables about orders. The staff should not be working in the service industry. Stay away from this place.

I ordered online my food and is really disappointed! They put all the sauce top of my panko (they suppose to use small containers for seperate the sauces! Under the chicken was full of water what made my food sooo disgusting! Instead of my chunky fries i got a supercold skinny fries! Tottaly horrible and for 22£ nothing for dinner is not acceptable!

Staff miserable not one was smiling waiting ages for a table even though tables available. Table dirty and sticky. Toilets filthy . Food was disappointing not like what I've experienced at other gmb restaurants