Pretzelmaker - Greenville

After I ordered the pretzel, I also requested a large blue raspberry drink. However, when I tried the drink, it didn't taste like blue raspberry at all. Even my... read more After I ordered the pretzel, I also requested a large blue raspberry drink. However, when I tried the drink, it didn't taste like blue raspberry at all. Even my grandmother agreed that it didn’t taste like raspberry or look blue. When I brought this up to another cashier who had taken over, she insisted it was raspberry flavor, but it actually reminded me of the watermelon Jolly Rancher drink that was on a different coupon for Pretzel Maker. Instead of just replacing the drink, which is all I wanted, the cashier argued with me about the beverage I had paid for. Her customer service was rude, and she seemed more interested in her phone than in assisting us. I plan to contact corporate to report this experience because Pretzel Maker has lost two loyal customers. They completely ignored the issues with the pretzel coupon and the wrong drink flavor. I am very disappointed.

They intentionally don't provide receipts, which allows them to overcharge customers. read more They intentionally don't provide receipts, which allows them to overcharge customers.

The cashier's customer service left a lot to be desired; it was clear she was more interested in her phone than in helping customers. I was so disappointed that... read more The cashier's customer service left a lot to be desired; it was clear she was more interested in her phone than in helping customers. I was so disappointed that I decided to call the company and report my experience, which has now led to Pretzel Maker losing two loyal customers. They clearly overlooked us when it came to the pretzel coupon, and I left feeling very unhappy.

I visited the location at Haywood Mall and tried the cinnamon sugar pretzel bites, which were fantastic and truly made my day. They offer a variety of flavors,... read more I visited the location at Haywood Mall and tried the cinnamon sugar pretzel bites, which were fantastic and truly made my day. They offer a variety of flavors, including cinnamon sugar, garlic, ranch, parmesan cheese, and smoothies. The customer service was excellent—everyone was polite and friendly, and they took the time to answer all my questions thoroughly. Overall, a great experience!

The pretzels were warm and fresh, and we ordered the 8-piece mozzarella bites, which were excellent. We didn't have to wait long for them to be heated up. read more The pretzels were warm and fresh, and we ordered the 8-piece mozzarella bites, which were excellent. We didn't have to wait long for them to be heated up.