On Route - Greater Napanee

We stopped at the OnRoute to grab breakfast. Only Tim Hortons and the Market were open. It was a Sunday morning and not overly busy - however the service at Tim Hortons was extremely slow. We could see 5 employees at the front. We stood in line for 15minutes and the line did not move at all. There were many machines beeping. A lot of people left. Eventually we decided to leave too as neither the coffee line nor the sandwich line moved at all. We opted for a pre-made snack at the Market. Expensive - $19 for 2 bottles of water and 2 parfait yogurts.

Restrooms were on the dirty side - food was adequate - but only just. Prices are higher than at comparable locations off the highway.

I stopped at 3 ONroute stops over 2 days (and 300 km) and consistently the restrooms were dirty, the Wifi was clumsy to use and weak, and the food options were average. The only thing I can say on the positive side is that they are convenient.

The staff is very grumpy. they do not get your orders correct the store is very dirty. they do not clean they place very quickly. i saw a customer almost slip on some butter that was on the floor.

On a Saturday morning went in and ordered an egg sandwich from the Tim's, 15 mins later they told me that they had run out of eggs and just gave me an English muffin with cheese in it. When I asked for a refund they told me it was impossible. Avoid unless you feel like testing your patience!