Whataburger - Grapevine

I need to be critical. I’ve been to this location no less than a dozen times over the last year and every time, the service gets slower and slower.Tonight was n... read more I need to be critical. I’ve been to this location no less than a dozen times over the last year and every time, the service gets slower and slower.Tonight was no different. I waited almost 20 minutes in the drive through, just to receive cold food and a flat/bad sprite. I would have gone back and complained but I didn’t want to wait another 20 minutes.Officially breaking up with Whataburger. Just doesn’t seem like anyone cares about customer service or quality food anymore.

Was good but they gave me the wrong meal. Ordered a whatacatch dinner and apparently the reps there are not informed. The food was fresh and delicious as always... read more Was good but they gave me the wrong meal. Ordered a whatacatch dinner and apparently the reps there are not informed. The food was fresh and delicious as always. Just wish the order was right.

I ordered a #5 (Bacon and Cheese Whataburger) with a chocolate shake substituted for the drink via the drive-thru. It took this location 10 minutes to even get... read more I ordered a #5 (Bacon and Cheese Whataburger) with a chocolate shake substituted for the drink via the drive-thru. It took this location 10 minutes to even get the food for the person in front of me, not to mention a few more minutes to get my order to me. When I got my order, they didn't even give me my fries. I thought about turning around and asking for my fries, but the line piled up thanks to the long waits, and I didn't feel like waiting in line a half hour just to get my fries. Every other Whataburger in town is ran more smoothly than this embarrassment of a franchisee. Go get your food from one of them. Don't bother with this one.

Wow! This is the best Biscuit Rancho I've had in a long time! It’s fresh, and the jalapeños are genuinely mixed into the eggs. Delicious and served hot! I’ll de... read more Wow! This is the best Biscuit Rancho I've had in a long time! It’s fresh, and the jalapeños are genuinely mixed into the eggs. Delicious and served hot! I’ll definitely recommend having breakfast here every time!

I recently visited the most unique Whataburger location, featuring a wildlife and boating theme. The staff went above and beyond, with someone coming to our tab... read more I recently visited the most unique Whataburger location, featuring a wildlife and boating theme. The staff went above and beyond, with someone coming to our table to offer sauces. I witnessed a cashier, who might have been a shift leader, being treated rudely by a customer over shakes, but she managed the situation with great grace and professionalism. I complimented her afterward and left a note of encouragement along with a heart-shaped $2 bill I had received in a similar situation.