Menu - Thai Riverside

I called in an order for Pad Thai (mild), Pad Kee Mow (Thai Hot), and crispy pork spring rolls. Everything was made exactly as ordered. The Pad Kee Mow was exce... read more I called in an order for Pad Thai (mild), Pad Kee Mow (Thai Hot), and crispy pork spring rolls. Everything was made exactly as ordered. The Pad Kee Mow was excellent and had an extremely good spice level. It was just right. The shrimp were well cooked and tender. The Pad Thai was also good but less so than the other dish but certainly a quality dish. The spring rolls were perfectly crispy and flavorful with a really nice what appeared to be house made sweet chili sauce. I will be back.

I used to love this place and had been going for years. Had a terrible experience today and the way they handled it makes me not want to go back. First I ordere... read more I used to love this place and had been going for years. Had a terrible experience today and the way they handled it makes me not want to go back. First I ordered the Basil Fried Rice level 4 and the price is $10.99. Received the bill and it was $11.90. Gave the waitress my card and the receipt that came back after she swiped my car was for $12.93. Although not a major difference, I inquired on the new price. Was then told the difference was due to it being a credit card and if I wanted to pay the $11.90 price I would have had to pay with cash. In my opinion, that should be told to the customer prior but okay so I took my food and went home.I ordered a level 4 spice level spicy basil fried rice. When I got home there was not any spice on the rice. And the rice did not taste like it usually does and had a smell. I called to request a refund and was asked well what do you want me to do? I said I want a refund. She puts me on hold and comes back and asks was there hot sauce on the side. I said no but there usually is not hot sauce on the side, you guys usually season the food to the spice level. She then tells me, we can remake it for you. I said no thank you, the whole ordeal has put a bad taste in my mouth so I rather have a refund. She then tells me I have to bring the food back in order to get the refund. I am going to take the food back up there because I don’t want it but as the customer I should not have to waste gas to drive back up there for something that was their mistake.I definitely will not be back. I am going to try to find another thai spot or go to thai thip in north richland hills. I hate it though because I have been coming to thai riverside for almost 10 years and used to recommend this spot to others. Never again.