Chili's - Grapevine

The service was genuine and exceptional. In today's world, it’s rare to find authentic customer service in restaurants. The food earned a rating of 4 out of 5.... read more The service was genuine and exceptional. In today's world, it’s rare to find authentic customer service in restaurants. The food earned a rating of 4 out of 5. This review would have garnered a full 5 stars, but the noticeably dirty and sticky floors and seats were a drawback. The area beneath the tables could certainly use a more comprehensive cleaning.

Props to the manager Heather Underwood she accommodated us with no hesitation to a booth even tho I know they were busy she was very polite about and did her jo... read more Props to the manager Heather Underwood she accommodated us with no hesitation to a booth even tho I know they were busy she was very polite about and did her job well!!!!

Seth was our server tonight and he did fantastic! He had such a welcoming tone that made our time there much more enjoyable. Such a sweetheart ???? will definit... read more Seth was our server tonight and he did fantastic! He had such a welcoming tone that made our time there much more enjoyable. Such a sweetheart ???? will definitely be coming back!

Went at about 4:00 and the middle age male hostess just stood there ignoring us when we walked up, we waited for a few moments for him to talk to us before we a... read more Went at about 4:00 and the middle age male hostess just stood there ignoring us when we walked up, we waited for a few moments for him to talk to us before we asked to be seated since it was clear he wasn?t going to talk to us. He looked incrediblyannoyed and said it would be a 20-30 minute wait. It was nearly empty inside with many open tables so that made no sense. Weended up eating somewhere else and decided to come back at 7 to get desert where we were told they decided to close early todayso we couldn?t be seated, seems absolutely absurd for a Saturday night. Horrible customer service and incredibly disappointingsince it was my birthday

Food is good, but drinks are total junk. They are using tap water which has nasty swamp taste with chemical aftertaste.. read more Food is good, but drinks are total junk. They are using tap water which has nasty swamp taste with chemical aftertaste..