Dunkin' - Grantham

I stopped by the Dunkin in Grantham at 5:45 PM to order a frozen coffee, but they told me the machine had already been turned off for the night and they couldn’... read more I stopped by the Dunkin in Grantham at 5:45 PM to order a frozen coffee, but they told me the machine had already been turned off for the night and they couldn’t make one. There was still an hour and 15 minutes until closing, and the store was completely empty. I don’t see why they couldn’t have taken a moment to clean the machine again—it’s just a large blender, which shouldn’t be hard to clean. There was even ice still left inside! I would understand if it were right at closing time, but it definitely wasn’t.

If I could rate this place below one star, I would. What I expected to be a simple order quickly turned into a mess. I ordered a frozen coffee but was given a f... read more If I could rate this place below one star, I would. What I expected to be a simple order quickly turned into a mess. I ordered a frozen coffee but was given a frozen hot chocolate instead. Although the staff replaced my drink, my boyfriend’s order was even worse. He asked for a plain toasted bagel with plain cream cheese, but ended up with a toasted bagel soaked in butter! This is just basic common sense. I get that there’s a staffing shortage, but that’s no excuse.

The restaurant was bustling, yet the wait time was reasonable. The staff at the counters were very friendly, which made me glad I decided to visit. read more The restaurant was bustling, yet the wait time was reasonable. The staff at the counters were very friendly, which made me glad I decided to visit.

The staff was incredibly rude. I started to place my order but ended up walking away instead. At first, I thought their behavior might be due to racism, but aft... read more The staff was incredibly rude. I started to place my order but ended up walking away instead. At first, I thought their behavior might be due to racism, but after reading other reviews, I’ve come to realize they are simply unhappy individuals.

I believe the on-the-go app has negatively impacted Dunkin' Donuts. Whenever I go in, there's often no one in line, yet the sole staff member is busy handling m... read more I believe the on-the-go app has negatively impacted Dunkin' Donuts. Whenever I go in, there's often no one in line, yet the sole staff member is busy handling mobile orders. As a result, customers who are there to order in person end up waiting unnecessarily. They either need to eliminate the app or hire more staff.