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Contribute Feedback What Cheyenne Phillips likes about Jimmy John's:
Whoever you had working tonight was amazing. The man who seemed to be the manager in a tyedie type hoodie was super kind, super knowledgeable and super helpful. I manage restaurants for a living, give this man a promotion/raise bc you need his loyalty. I have been to this location several times in the past and never seen this man, and also never had the great level of service or quality of food I got tonight. Haven’t... View all feedback.
What Brian Faust doesn't like about Jimmy John's:
Delivery order over an hour late. Called twice and was told twice order was on its way. Called a third time (at the 1 hour late mark) and was told they were bagging it up then. Asked to speak to the manager and got an attitude and was offered to have them cancel the order or wait for them to deliver it. Horrible customer service. Pathetic. Update food arrives missing a sandwich, so I call back. Talk to the manager. T... View all feedback.
Every time I order from here it takes almost an hour to get delivered. Even if it’s not lunch or dinner time.Update to original: 2/15/22Ordered online, then got a call 5 minutes later saying they do not have a delivery driver today. Not surprised. Hopefully my money gets refunded for the order. I wish the sandwiches weren’t good or I had another store close.
Whoever you had working tonight was amazing. The man who seemed to be the manager in a tyedie type hoodie was super kind, super knowledgeable and super helpful. I manage restaurants for a living, give this man a promotion/raise bc you need his loyalty. I have been to this location several times in the past and never seen this man, and also never had the great level of service or quality of food I got tonight. Haven’t been in maybe 5 or 6 months but will def be returning now.
Everytime i order delivery it takes over an hour to get here
Subs so fast youll freak! they live up to their signage.
To make matters worse, when the food finally arrived, a sandwich was missing. I called back and spoke to the manager again, asking for both the missing sandwich and a refund. She hung up on me. I ended up driving to the restaurant, where they finally made the sandwich for me. However, when I got home, it was made incorrectly. Dealing with this place has been frustrating; the franchisee really needs to take a hard look at their operations.
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