Cold Stone Creamery - Grandville

Cold Stone is our favorite ice cream community! WONDERFULLY handmade ice cream and MANY possibilities! HIGHLY recommend! I had her peanut butter ice cream and it was delicious!

I went in with my sisters, and they messed up all four of our orders. I tried to point it out, but the staff member insisted she knew what I had ordered, yet nothing was resolved.

I absolutely love Cold Stone Creamery! My friend and I enjoy occasional date nights there. What I appreciate the most is their attentiveness to my pecan and nut allergy. Some places are uneasy about it or make comments, but not here! Thank you for your care and consideration; it truly means a lot!

When I spoke with the manager, Brianna, her excuse was that they usually don’t take phone orders the day before pickup. It felt dismissive, as if I had indeed placed an order. I expressed that I didn’t feel there was any sense of urgency or a reasonable explanation for the mix-up. Even after her snarky demeanor and sarcastic tone, I remained polite and simply said "no worries" as I left. I believe there is room for improvement in their service, and I’m not inclined to return to this place again. Customer service is crucial, and Brianna and her team fell short during this experience.

Cold Stone is amazing! Their ice cream is absolutely delicious, and I especially love the Chocolate Devotion—it's packed with chocolate flavor. The staff is fantastic too! I always leave a tip for their great service.