Spice Studio - Gonsua

Lovely food and excellent service. Staff was very cordial, Brian was particularly helpful. read more Lovely food and excellent service. Staff was very cordial, Brian was particularly helpful.

This restaurant is owned by Alila Diwa (a hotel under the Hyatt Umbrella). We were hosted by Brian and had a good time eating the most sumptuous meal. We ordere... read more This restaurant is owned by Alila Diwa (a hotel under the Hyatt Umbrella). We were hosted by Brian and had a good time eating the most sumptuous meal. We ordered a creamy rose pasta, quinoa salad and a biryani. Brian was kind enough to stuff plenty chicken in our biryani and he took care of the customisations for us. They offered a free dessert from their buffet. A must visit place for a heart fulfilling food.

Food was amazing at their breakfast as well as dinner buffet (at times they do not have a buffet for dinner). Staff was very attentive and went an extra mile to... read more Food was amazing at their breakfast as well as dinner buffet (at times they do not have a buffet for dinner). Staff was very attentive and went an extra mile to provide us with a great experience.

We had a really bad experience at Spice Studio. I was celebrating my engagement and we wanted to have an intimate dinner with my parents. This was also for us t... read more We had a really bad experience at Spice Studio. I was celebrating my engagement and we wanted to have an intimate dinner with my parents. This was also for us to see the hotel as we are looking to organise our wedding reception. We were seated inside and the AC was too cold. We asked our server (with glasses) atleast 4 times to switch it off but he completely ignored us. My mother even got up from her seat to inform him again. He walked away from her while she was talking to him mid sentence and switched it off. Very disrespectful. We were there a long time and our order was not even taken. Our experience got much worse when he attended another table who was seated after us for their drink order. That was when we decided to leave. My parents were very unhappy with the service. My fiance asked to speak to the manager and our server just sent another waiter to us. We explained to Vijay what happened and he apologised and let us leave the restaurant. As we were exiting the hotel, Vijay came back to us to offer cake and another table where he would attend to us personally but by then we were not interested and my parents also were not willing to go back. Customer service goes a long way and for a hotel like Alila to have such bad service is very telling of bad management..

Fantastic selection of authentic dishes from the south and coastal. Great setting , great vibe and the food is brilliant. One of the best parts of the hotel Mea... read more Fantastic selection of authentic dishes from the south and coastal. Great setting , great vibe and the food is brilliant. One of the best parts of the hotel Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5 Recommendation for vegetarians: Highly recommend Vegetarian offerings: Large vegetarian selection