Subway - Gloucester

Delis, American, Cheese

Subway

Subway
3.6 / 5 (319 reviews)

Description

**Dining at Subway: A Mixed Bag of Experiences**

Subway's offerings continue to draw patrons, thanks to their reasonable prices and a growing menu. However, customer experiences vary widely. While some diners praise the food quality and accommodating staff, others report frustrating service, including slow wait times and rude interactions. Many customers also noted order mix-ups and confusion with the new menu options. Despite these issues, some reported positive management responses and enjoyed the variety of dietary offerings, such as gluten-free bread. Overall, while the food garners high marks, the service leaves much to be desired, creating a polarized dining environment.

Last update: 17.01.2026 from: Nigel

Feedback

★ 3.6 / 5 from 319 reviews
emz
15.12.2023

Very very slow staff, waited TWENTY FIVE minutes for her to slowly make three rolls!! Today waited 5 minutes after calling “hello”? Four times he appeared, and then just looked at me?? Sandwich ok but had to ask twice for a bag, he just looked at me so I had to explain why I needed it, to get home with a warm roll. I will avoid this one from now on! Service: Take out

alicia-dee
15.12.2023

**Dine-in Experience** **Meal Type:** Lunch **Food Rating:** 5/5 **Service Rating:** 5/5 **Atmosphere Rating:** 5/5 I had a fantastic lunch during my visit. The food was exceptional, earning a perfect score for its quality and flavor. The service was equally impressive, with the staff being attentive and friendly throughout my meal. The atmosphere of the restaurant was vibrant and inviting, making it an enjoyable place to dine. Overall, it was a five-star experience!

charlotte-ranford
15.12.2023

Me and my boy friend Went here and the staff was slow, didn’t have hardly any stuff, the women who served us was very rude, rolled her eyes a lot! Went to get a cup drink and had no Pepsi just fizzy water came out. My boyfriend went there not long ago and was throwing up for 3-4 days after eating a subway melt (ham, turkey, bacon) ect and by the seems of it, it was food poisoning! Very disappointed Service: Take out

nigel-walsh-2
15.12.2023

Poor service...fresh bread shame about salad etc. Service terrible Food: 2 Service: 1 Atmosphere: 2

reuben-stanley
15.12.2023

I had lunch today with my wife, and we found the new menu and options a bit confusing. Unfortunately, I ended up with the wrong order, but the manager was fantastic and quickly rectified the mistake. I'm glad to see that they offer gluten-free bread and plant-based cheese. The selection of vegetarian options is impressive, and they cater well to dietary restrictions, including gluten and lactose intolerance. Overall, we had a great dine-in experience!

FAQ

The rooms in the restaurant are wheelchair accessible and can also be used with a wheelchair or physiological limitations.

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