Dunkin' - Gloucester

#4 - Fast Food - Gloucester, Coffee, Coffee & Tea
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Dunkin'

Dunkin'
3.4 / 5 (467 reviews)

Description

Dunkin' Donuts locations can generate polarized opinions. While some patrons encounter severe service issues—including incorrectly fulfilled orders and unprofessional staff behaviors—others express satisfaction with their experiences. Complaints abound about rude servers and unsatisfactory coffee prep, alongside the challenges of navigating the ordering process. Conversely, some customers appreciate the cleanliness and amiable demeanor of the staff, even enjoying fresh, warm baked goods. Despite the bustling drive-thru and parking availability, consistency in service and order accuracy remains a point of contention, leaving potential diners weighing the pros and cons of this popular spot.

Last update: 23.05.2026 from: nicole

Feedback

★ 3.4 / 5 from 467 reviews
nicole-lorentzen-ele
16.02.2024

Never gets my ice coffee right

cecil-k-3
16.02.2024

Only one employee wearing a hat visor No hair net or hat. Order was done incorrectly same as Eastern Ave location. How do you contact management by email? Hair should be covered handling food.Thank you.

k-h-forest214
16.02.2024

Gloucester has the most rude greedy Dunkin donuts in Massachusetts, they won't even sell you a cup of ice or a cup of ice water, Starbucks gives out ice water and cups of ice for free cus it's just good to give back in some way cus what you give out you get back even more in return.

michael-david-teache-1
16.02.2024

Fast service very nice workers ?

becky-howard-3
16.02.2024

Newer Dunkin'. People are mostly friendly, and the orders get a bit confusing. No numbers were given, which would help. Or at least a receipt. None offered. Otherwise, good place.

FAQ

You can use the WiFi of the restaurant free of charge.

You can also pay for your dishes with various credit cards.

More information

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