Bonchon - Glenview

We ordered online for pick up. When we arrived to pick it up, the pork buns we ordered were not there but we were still charged for it. The person there said th... read more We ordered online for pick up. When we arrived to pick it up, the pork buns we ordered were not there but we were still charged for it. The person there said they could not issue a refund because I ordered it online. This is the first the first time I’ve heard of it that an establishment cannot make refunds for something we did not receive. First, they did not call us informing that there were no more pork buns. Second, if I did not ask, they did not tell me I was charged for it. Anyway, they called the manager and I was told I will receive an ema for the refund. I called the following day and was told, I’ll be refunded. Still manager is not around because the person I taked to said he just comes and goes to the restaurant. Third call I talked to the manager and I was offered that they will just give me free pork buns next time I come back to Bonchon. He said that the owner would not be happy to know that they made a mistake in the order and therefore they are avoiding doing refunds. Still I requested for a refund and he said he will give the refund next week. Next week??? Unfortunately, still no email or refund was made or given as promised. We love Bonchon, but I dont think we will be going to this branch. Poor service. They did not even include utensils in the bag even if we requested it in our online order. It is just a small amout but it is a matter of principle and integrity and good customer service.

I love the food here! I've eaten everything on the menu at least once! My favorites arethe garlic soy chicken wings, the Japchae, and their vegetable fried rice... read more I love the food here! I've eaten everything on the menu at least once! My favorites arethe garlic soy chicken wings, the Japchae, and their vegetable fried rice is the best around ? (white and green onions, sweet red diced peppers and egg) If you like really extra hot ??? wings, this is the place for you. I like hot wings, but they are too hot for me. They also just came out with a fried twisted Korean Donut with cinnamon and brown sugar sprinkled on them and they are SO good. They are huge and 2 for $5

The amount of bulgogi you get for the price tag of $18 is not worth it. Coupled with the fact that the bulgogi tasted like licking a salt block, not good at all... read more The amount of bulgogi you get for the price tag of $18 is not worth it. Coupled with the fact that the bulgogi tasted like licking a salt block, not good at all. Fried chicken was crispy, not seasoned at all and bland no flavor whatsoever. Save your money and go elsewhereFood: 1/5

I prefer this Bonchon location over the one in Chinatown. There's much more room to dine, a wider variety of food options, and a selection of different alcoholi... read more I prefer this Bonchon location over the one in Chinatown. There's much more room to dine, a wider variety of food options, and a selection of different alcoholic beverages. The service was efficient and prompt; our food arrived within minutes and was cooked perfectly. One thing to note is that you need to go up to the counter to pay after you're finished. While some people might not appreciate that, I don't mind it and see no issue with it.

The staff at this restaurant are exceptionally friendly and accommodating. I've ordered takeout from here multiple times, and I’m always impressed with the qual... read more The staff at this restaurant are exceptionally friendly and accommodating. I've ordered takeout from here multiple times, and I’m always impressed with the quality of the food when it arrives at my home. The dishes, particularly the chicken wings, are delicious. The establishment is run very professionally. During my visit to BonChon, I found the interior to be lovely and it was quite busy with customers. Overall, I had a wonderful experience there.