Five Guys - Glendale
Five Guys
Description
At this local burger joint, diners are expressing growing dissatisfaction. Once praised for quality, the food has declined, with paltry portion sizes and overcooked meals becoming common complaints. Many patrons report wallets feeling significantly lighter after receiving small burgers and inadequate fries at steep prices. Poor service further marred experiences, highlighted by slow wait times and unprofessional interactions with staff. While some have enjoyed decent meals, management's treatment of employees has also come under fire, suggesting a need for improved leadership. Overall, this establishment may struggle to retain customers amidst these mounting issues.
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The quality of the food has noticeably declined, and the portion sizes have decreased as well. Tonight, my burger was overcooked and dry, and it was smaller than a McDonald's quarter pounder. The serving of French fries was very small. Two burgers and a small fries came to $25, which is outrageous. We won't be returning.
Slow, slow, slow. People that came in AFTER us got their food long before we did. My daughter I both got the little bacon cheeseburger. I got mine without a bun. My hamburger patty was about the size of a half dollar. One of my toppings was left off my daughter’s milk shake was missing add-ins. WAY overpriced. The only reason that we went here was because it was the only place open after 8 pm. Very disappointed with our meal.
I was accused of lying about a refund that I NEVER GOT! This entire situation started after I was given incorrect and sloppy food at this location. The district manager told me I could go to any Midwest Five Guys location for a meal replacement and a refund. I went to a different location because I did not want to return to this one. At the other location I was given a meal replacement and supposedly a refund that I NEVER GOT! After waiting weeks I noticed my refund never entered my account. I went to speak to the manager at this location and was spoken to and treated as if I was wasting his time.
Good food and service, but $16 for just a fast food burger and fries is way too pricey. Especially considering the similar competition down the street. I'd be back more often if the prices were more.fair. Good luck.
The food was good, the service was unbelievably bad.
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