Chipotle Mexican Grill - Glendale

I've really grown tired of the incompetence at all Chipotle's; this one epitomizes all that is wrong with their business model. It seems every time I go they are out of something...this time was no exception, no more corn, lettuce, guacamole, and, of course, out of crunchy shells. There are never any proactive moves, like planning ahead for meat that was clearly running out... literally, no one was preparing anything and there was plenty of help, but no one specializing in any one task, which inevitably leads to the countless mistakes I have incurred over the past 10+ years I have been purchasing it. But what was off-putting when we first entered was how visibly dirty and unkept the tables and work area was. Literally every table had food or leftovers on them and none had been wiped down for some time. What was worse was the trash strewn about the work area. If I would have been a health inspector, this place would have received an obvious F rating. Something needs to be done with the whole business practice and a manager present at all times would be a good start. This is not acceptable by any means. See photos for evidence.

Ordered food for pickup and only got half my order. That was over an hour ago. I called in and they said go to the email and submit your issue they. That doesn?t work at all. Came back to the store. Stood there for 15 minutes and had to be rude to get anyone to assist me. I?m still waiting on the order that they finally said they would remake. Horrible customer service and I am out $50 for one burrito bowl?! This is not worth it. Go anywhere else. I?m leaving without my food. I don?t have time to wait two hours for an online order. My last bad experience with Chipotle. This is NOT the first time I?ve had a bad experience. The ?mistakes? outnumber the correct orders.

During my last two visits, I found that they were out of steak and carnitas, which seems to be a supply issue. The service was quite slow as well; I noticed several people waiting while three employees were just wandering around, seemingly preoccupied with other tasks. I always assumed that customers come first, but it felt like they were too busy to pay attention. This experience has put me off for good. When I finally got my burrito, it was poorly rolled and all the salsa and guacamole were smashed out. I thought rolling a burrito was a basic requirement for working at a place like this. Overall, I was really disappointed.

Overall, I really enjoy Chipotle, but this location tends to be inconsistent. During my last few visits, the experience has been disappointing. The guacamole, which comes at an extra charge, often has large chunks that haven't been blended well. The bowls vary greatly in portion; sometimes they're filled with plenty of meat, while other times there are only a few bits. Additionally, the bowls are packed tightly some days, and other times they're not. On a positive note, the restaurant has a nice patio, and the customer service is usually satisfactory.

The place was clean. The meat was good. They had a new choice for chicken, chicken asada. Tacos were really stuffed.