Firebird - Glasgow

The staff at the restaurant was not attentive. We had to request a drink menu and place our order ourselves. The service was disappointing as we had to wait for... read more The staff at the restaurant was not attentive. We had to request a drink menu and place our order ourselves. The service was disappointing as we had to wait for half an hour after finishing our main course before asking for the dessert menu, only to be told that they had already stopped serving food.

I have visited this restaurant several times and have always enjoyed the great food, atmosphere, and service. However, on a recent visit, I had a disappointing... read more I have visited this restaurant several times and have always enjoyed the great food, atmosphere, and service. However, on a recent visit, I had a disappointing dish called Daft court. It consisted of only three Kingish prawns for £7.50. The prawns were fully dressed in bowls, heads on, and covered in boiling hot sauce. They were served in a hot metal bowl without a finger bowl or towel. Despite this, it did not ruin the overall meal experience and I will still return to the restaurant (just not for the shrimp dish).

The service at this restaurant was extremely poor. The staff were unfriendly and unhelpful, and to make matters worse, the card machine was not working when the... read more The service at this restaurant was extremely poor. The staff were unfriendly and unhelpful, and to make matters worse, the card machine was not working when the bill arrived. They suggested that we go across the street to withdraw cash from an ATM because they were unable to process credit cards. When we explained that we only had a credit card, they apologized for not being informed upon our arrival (which we were) and claimed that their sign had fallen down. They then attempted to take a picture of my credit card (which I refused), promising to process the card details the next day. However, when I called on Monday, they informed me that the card details were incorrect. Throughout this whole ordeal, there was little to no acknowledgement of their poor performance nor any sign of regret. To top it all off, the bill came to £125.

The food was delicious and beautifully presented. Staff knowledgeable and friendly. read more The food was delicious and beautifully presented. Staff knowledgeable and friendly.

Usually love Firebird, but booked to go for some dinner with a friend prior to a gig in Kelvingrove Bandstand. Took over an hour to get our food resulting in us... read more Usually love Firebird, but booked to go for some dinner with a friend prior to a gig in Kelvingrove Bandstand. Took over an hour to get our food resulting in us having to rush it down to make the gig in time , drinks and sides orders got mixed up. Staff didn't communicate with each other so a lot of confusion over our orders. They were obviously very busy but they should have staff numbers/kitchen to cover bookings. Staff tried their best but it just wasn't up to scratch and very disappointing. Also never mentioned that their card machine wasn't working, so as we were rushing out to our gig, we were informed we would have to go out to cash machine to get cash and return in order to pay, which caused further delay. Probably just a bad night but not good enough when Id recommended it as ideal spot for a quick bite to eat.