Chipotle Mexican Grill - Gilbert

I'll make this straightforward: our family will never visit Chipotle again. Our order was incorrect (I requested a double barbacoa bowl, but instead received a... read more I'll make this straightforward: our family will never visit Chipotle again. Our order was incorrect (I requested a double barbacoa bowl, but instead received a bowl filled with sour cream, cheese, and tomatoes). Additionally, half of our food was missing, the staff showed indifference, the manager was ineffective, and there was no solution offered. It’s one thing to completely mess up an order, but taking responsibility and addressing the issue could have changed my perspective—if that had happened, I wouldn't be writing this. Frankly, Chipotle's quality has declined over the years, so I won't miss it.

I 've worked in the food industry the past 11 years and I 've never seen as much laziness in the industry as I did last night. My brother and I went here an hou... read more I 've worked in the food industry the past 11 years and I 've never seen as much laziness in the industry as I did last night. My brother and I went here an hour and a half before we closed and there were about 12 people in front of us. The only work we saw being done the entire time we were there was someone stacking chairs, which was odd with so many people waiting. After about 8 minutes of seeing nobody on the prep line or cooking, two people came out from the back and walked around the line a little, giggling and talking to each other. No burritos were getting made. After a couple more minutes of nothingness, I went up to them and inquired, May I ask what the hold up is? The teenage guy working said he was waiting for beans and cheese. Indeed, one bean can was missing, but the cheese was nearly FULL. I pointed out that he had plenty of cheese, which he responded with we could use more . This made no sense. He could have been making other people 's burritos and getting the line moving, but he was just standing about. My brother and I took our business elsewhere. If I was the manager there, that would be unacceptable.

The food was very good. The issue I do have is when employees are bickering back and forth. The young lady who appeared to be a shift manager, was being rather... read more The food was very good. The issue I do have is when employees are bickering back and forth. The young lady who appeared to be a shift manager, was being rather unprofessional in front of me, a customer. A young man brought up some bagged items to be placed up front. She got mad at him because he was trying to do what he was told to do. He told her to stop her behavior. She in turn told him to do as he was told. There 's a more professional way of doing things. This type of employee interaction isn 't a positive experience. It 's something that shouldn 't happen and especially in front of paying customers.

I?m not one to blast a business on Social media, but your internal review/chat was as disappointing as my recent online order. After 20yrs of being a loyal cust... read more I?m not one to blast a business on Social media, but your internal review/chat was as disappointing as my recent online order. After 20yrs of being a loyal customer I have to say the quality has steadily been declining. We ordered four bowls and each ofthem was less than half and were not made as ordered. I recently had a medical procedure done and don?t have the energy to goback to the restaurant and hand it back the manager. But I assure you, I will begin exploring other restaurants that servesimilar meals.

Went on a Thursday eve around 6:30pm Very busy about 19 people ahead of us the line did move fairly quick. Most of the employees did have a positive attitude bu... read more Went on a Thursday eve around 6:30pm Very busy about 19 people ahead of us the line did move fairly quick. Most of the employees did have a positive attitude but I think a couple of the employees let the business get the best of them not so happy. All inall not to bad of a visit.