Bagel Nosh - Gilbert

Placed an order online. Showed up 30 minutes later only to be told that they were only just starting my order. Waited another 20 minutes until It was done. Meanwhile people who were in line were getting their food before me. So it took a total 6 employees behind the counter 50 minutes total to complete my order. I could somewhat understand if they were actually in a kitchen making it from scratch, but it’s only just assembled in front of you like a chipotle/subway. If you’re ordering online be aware that your order is bottom priority and it’s better to go in and wait In line, you will be forgotten/ignored if you have an online order.UPDATE. Owner of the business replied to this review. As you can see, no apology, which tells you what the business is like. If there is a designated person fulfilling online orders, why did it take almost an hour total to complete it? If there’s a designated team member fulfilling online orders, then there should be little to no excuse for this long of a wait. I understand your business was slammed, but waiting nearly an hour for a breakfast sandwich that was placed online is kind of a long wait. And yes, there are people behind the counter assembling breakfast sandwiches like subway. Don’t gaslight me when the bagels are on display at the front and you have employees putting it together. It’s not made from scratch, so taking almost an hour is weak. If anything, your business should be more like Subway, because at least their orders will be completed at a decent pace. It should also be noted that the employees looked miserable, and I don’t blame them. The manager’s attitude toward customer service is questionable.

My husband and I recently found this place, and it has quickly become one of our favorites! The breakfast and lunch bagels are absolutely delicious, and the staff is always incredibly friendly. I give it a perfect 10/10 every time!

The 20 to 25-minute wait for two plain toasted bagels to go felt excessive. There wasn’t an employee shortage, as there were six workers present. They requested the tip upfront, which I found inconvenient; I would have preferred to tip after the service was complete. The cashier was professional and quick, which is why I’m giving this review 2 stars instead of 0. The food itself rates a 3 out of 5.

Food is great but last 3 times I've been here it's taken 20min+ to get a few bagels toasted with cream cheese.

They have the freshest and most delicious bagels I've ever had. My co workers love them too. The cream cheese is tasty too. I will be ordering again soon!!