Chili's Grill - Germantown

I came in for lunch and was greeted and seated. The waitress walked by and said I can 't believe you put him on my side and they both walked off. There were only a few people eating and I understand why... I was never asked about a drink choice and have no idea where they went! I ended up just leaving. Hopefully it was just an off day?? Just my honest experience...

Food was ok but the service was absolutely atrocious. Our waitress not only took 10 minutes to greet us, but she came to our table a total of 3 times. We never even got refills. Her attitude was very nonchalant and when she “went to ask a manager” if I could add something to my order she just didn’t come back. She didn’t even tell us her name, I just remember a big girl with braids. She didn’t even know what cajun pasta was and had me point it out to her on the menu. After she disappeared for another 20 minutes we had to get the hostess to bring us to go boxes. If it was due to the restaurant being busy I’d understand but there were barely people in there. The two tables on side of us had to engage with the host as well because SHE BARELY CAME TO CHECK ON HER TABLES. literally one of the worst chillis in the city.

I'm currently sitting here now. No one has greeted me. Ten minutes in.....BUT when I said I was leaving, the manager encouraged me to stay. He and the server were very friendly and gave me some comp items and gift cards so they rectified my earlier disappointment.

Chilis is a classic go-to spot where you know you’re going to get good food and usually good service. This location was no exception. Other than not having their lights on, this was a great experience. Ordering curbside through the app was seamless, the staff were friendly, and the food was great. I did try the new white cheddar Mac n cheese and it was a big meh so skip that. Otherwise, everything was good. The ancho salmon is epic. Truly amazing flavors and not your everyday salmon dish.

This is what I was sent and it was totally wrong!! The lettuce looks old as hell.. No bbq sauce. Why would u send that to someone, would u want your family member eating it?