Bgr Burgers Grilled Right - Germantown

This place has seriously gone downhill. Bathroom is in shambles with soap off the wall, cracked tile and just GROSS. They are constantly out of things including milk and ice and staff is visibly less than thrilled to be there. The food used to be really really good, but the last two times have been really disappointing. Tonight’s food was so bad that even after remaking my burnt burger, I still couldn't eat the hockey puck supposedly cooked medium rare?? Not sure what’s going on here, but pretty sad and we won’t be back.

I asked for a chicken sandwich and the cashier looked at me crazy before they put an entire chunk of dry chicken breast the size of a baseball between two buns. The whole sandwich fell apart immediately, and the dryness of the meat was almost inedible. I'm never doing that again