Baskin-robbins - Georgetown

The driving staff was extremely helpful. The order was perfect and the ice cream mommy read more The driving staff was extremely helpful. The order was perfect and the ice cream mommy

This restaurant seems to misunderstand what it means to advertise correctly. I recently visited and ordered exactly what was listed on the menu: the FROSTED STR... read more This restaurant seems to misunderstand what it means to advertise correctly. I recently visited and ordered exactly what was listed on the menu: the FROSTED STRAWBERRY TOASTER TREAT in a waffle bowl. However, I was informed that they didn't have the waffle bowl, and instead, I was given a small cup with a mix that didn’t match what I ordered — no waffle bowl and no explanation. After taking the order home and realizing what I received, I returned to the restaurant. I told the staff that I wanted what was advertised on their drive-by menu. Instead of the waffle bowl, she handed me the treat in a cone, which was frustrating. This experience is unacceptable, and I plan to reach out to corporate about it. It would have been straightforward to be honest about the availability of the item, and I would have considered ordering something else if I had known. It's not just about the ice cream; it's about honest business practices. People should definitely check what they receive before leaving, as you may end up with something they don’t mention.

After realizing this disappointment at home, I returned to the restaurant to address the issue. I explained that I wanted what had been advertised on their menu... read more After realizing this disappointment at home, I returned to the restaurant to address the issue. I explained that I wanted what had been advertised on their menu. In response, they handed me the treat in a cone instead, which was completely unacceptable. I'm planning to reach out to corporate about this situation. It’s frustrating because if they had simply been honest about their offerings, I would have chosen something else. But I specifically wanted the ice cream. It’s a matter of principle, and I urge others to be vigilant about what they receive before leaving. Be cautious, as there may be items listed that they actually don’t have available.

The drive thru staff was extremely helpful. The order was perfect and the ice-cream yummy read more The drive thru staff was extremely helpful. The order was perfect and the ice-cream yummy

I pulled up to this location tonight at 9:40pm the sign (picture included said they knew I was there and to please try not to get their attention. I waited abou... read more I pulled up to this location tonight at 9:40pm the sign (picture included said they knew I was there and to please try not to get their attention. I waited about 15 minutes but since they were closing soon, I drove up to the window. The guy workinglooked at me and walked away. I drove around to the front door just to see if I could get a confirmation if I should drive backthru the drive up window. The speaker had kept clicking and I wondered if the tech was broken. Two different employees both madeeye contact but wouldn?t say anything or motion to me at all. I thought that was pretty rude since I had been patiently waiting.I decided I?d take some pictures and leave a review so that others would know not to come after 9 since the staff is just goingto ignore you. When I drove around to take a picture of the sign on the speaker board the employee came on the speaker and said,?we are closed, get out of here, Karen? which I thought was particularly rude and unhelpful (but proof their tech does indeedwork . When I drove around to the window to take a picture, both employees met me there. One of them was filming me while theother asked me what I wanted them to do. I politely explained I didn?t want them to do anything, that I was confused andfrustrated so I was going to leave a review. I started to drive off but he asked me to wait and then explained that my clockmust be wrong (on my phone? after many more times asking me what I wanted and me saying I didn?t want anything the one employeequit filming me, not exciting enough I guess. Overall a pretty terrible way to end the day when I just wanted some late nightice cream. I hope that both of those young men learn that people honestly don?t remember what you do, they remember how you makethem feel. I felt pretty small tonight at the Baskin Robins in Georgetown.