Cook Out - Gastonia

I measured my order, even if I was in the window. You need to take time to get the order from the customer before closing the window to ensure that the order is correct. Even if order is wrong and tries to talk to the person in the window that the person is not an attitude due to the fact that your order was wrong and you asked to correct it.

This location needs to work on spending more time training their associates. My mom and I came to get milkshakes and my mom likes to always get a receipt with whatever she purchases. When the girl handed back the card with no receipt I asked if we could get one. She seemed like a deer in headlights with this question and proceeded to start searching through all the printed ones. After a minute or so she proceeds to tell us that there isn 't a receipt because we got milkshakes and that receipts only come out if there is a box . Now it was my turn to give a deer in headlights look because I have never heard such a ridiculous statement.

I sit in line for at least 10 to 12 min only to get up to the speaker to order and was told cash only that the card reader for that line had went down. They have 2 other registers..lol so im instructed to drive around and get in the other lane only to sit for another 15 min waiting to order. Get to speaker and it as if im in the twilight zone. Lil young lady ask me 5 times which tray i think there is only 2 (jr and regular)then at 4 times was asked what i wanted on my burger. I got the feeling she was in another conversation. Get to window and its like im an intrusion or something. Never have i had any trouble here but tonight it sucked. I will say my food and shake were fantastic!

I have seen the billboards since I arrived in NC two months ago and was curious because I could not tell what they are marketing, so I finally decided to try it last weekend. I ordered a double bacon cheeseburger and fries, hushpuppies and a soda. Everything was super delicious! $8! I was so pleased that I went back yesterday. But why 4 stars? Price: cannot find fast food that good, that cheap! Wait time: is a hit miss. First time, Sunday, it was fast. Yesterday, 6:45 pm, the place was packed! Both lanes, 15 min wait was reasonable. I ordered the big burger (is like the Large version) and yet I got the small bun. Twice I ordered soda and 3/4 is crushed ice, yesterday I asked for lite ice and still got 3/4 cup with crushed ice. The first time the fries were fresh and crispy, yesterday?.soft and cold. The selection is amazing, so are the sides. I think yesterday they were way too busy and missed the mark but I recommend the place! Oh and Best meat so far! You can taste the freshness ??!

2 times I ordered a shake I didn't ask, and I don't feel like coming back to the line because it's always long. the service also sucks. not again here. How hard is it to make a milkshake? I'm better at home. food: 1/5