Dairy Queen - Garland

I love chicken and dumpling there and hot fudge sundae.

02-03-23. I go inside to order. 3 girl worker stand there talking by the ice shake maker machine talking. I have to wait approximately 5 minutes before on e comes to take my order. I was in clear eyesight of all three. I give my order for (qty 2) number one combos. She asks “do you want small, medium, or large.” I ask what is the one on the menu because menu does not state what size is showing nor does it state the pricing of the different sizes. She tells me the difference is the size of the fries and drink but not the prices. I ask again the prices. She gives me the prices. I place my order. She goes back to talking to the other two girls who are talking and filling up some kind of containers at the spot by the shake maker. Lady comes in behind me and thought you could order by pressing blocks in the back of the cash register. Nothing happens and she asks me “is this broken.” I replied “ no they help us standing there talking. Lady was there several minutes before someone came to take her order. I see a bag put up at the cooks serving window. I assumed it was but just waited for someone to pick it up and either give it to me or someone else. It sat there for a least 5 minutes. Then the girl who took my order brings it to me. I told her it is cold now after sitting so long. They agree to make me another. Owner shows up (Asian lady) and I tell her my experience. She says I am sorry. I work with Garland Police and tell her I her I am sooty all the time but if things do not change your not sincere. She then tells me she is working with teenagers. I told her “your the owner” you have to instruct them to pay attention to the customer and work or let them go if they do not want to work but visit with other. She then said “I hear you, I am sorry.” Time will tell if she is sincere about being sorry for not paying attention to paying customers that keep her in business.

Nice and clean inside and staff is always friendly. Food is fresh and always good.Food: 5/5

Always hot and taste fresh.Usually have a great deal on food.Wish it was cheaper but everything is getting to expensive.Food: 5/5

First time trying the Oreo Blizzard and we love it, my daughter got the chicken basket and for me the triple burger with mayo, Nadia welcomed us as soon as we arrived to the entrance with a smile in her face! Place was clean, Thank you for the awesome costumer service we appreciate it and will be visiting again soon!