Arby's - Gambrills

It's an Arby's, and there's really not much more to say. However, I will mention that it's cleaner than many other locations, so that's a positive aspect. read more It's an Arby's, and there's really not much more to say. However, I will mention that it's cleaner than many other locations, so that's a positive aspect.

The person taking my order was somewhat friendly, but there was no warm welcome or thank you; they simply took my order. The staff member at the window lacked c... read more The person taking my order was somewhat friendly, but there was no warm welcome or thank you; they simply took my order. The staff member at the window lacked customer service skills. My order was wrong—I received one curly fry and one crinkle fry instead of two crinkle fries. The brisket was dry and lacked sauce, and the fries were undercooked, with more raw potato than properly cooked fries. Be sure to check your order before leaving the window!

Went thru the Drive-Thru. Food was hot, fresh, and tasty. Service was very polite and friendly. The only issue was the IDIOT in front of me in the D/T lane, who... read more Went thru the Drive-Thru. Food was hot, fresh, and tasty. Service was very polite and friendly. The only issue was the IDIOT in front of me in the D/T lane, who appeared to be giving the teenager working the window the blues, starting at the speaker. The kind of person who make you wish you had a tank, so you could just shove them out of the way...

This place is fantastic! I don’t understand why people overlook Arby’s. It’s never crowded, and the food is consistently delicious. read more This place is fantastic! I don’t understand why people overlook Arby’s. It’s never crowded, and the food is consistently delicious.

Wish there was a NO STARS did not eat here because, we and the couple in front of us, were ACCOSTED by the employee, who we found out was the manager even BEFOR... read more Wish there was a NO STARS did not eat here because, we and the couple in front of us, were ACCOSTED by the employee, who we found out was the manager even BEFORE we were able to order. We arrived on Saturday, March 30 approx. 4pm and while my friend and I were deciding what to eat, a lovely older couple came in and shared the coupons they had from the newspaper flyer The woman behind the counter (manager) immediately told the couple, who we let go in front of us, they could not share the coupons As she continued to adamantly scold the older couple for sharing when we interrupted and asked why we could not use coupons from a newspaper flyer. The response: they are not transferrable ....WHAT they are out of the newspaper you don 't have to be special to receive these? There are a total 6 people in the restaurant one couple eating, one couple you are fussing at, and me my friend. And, NO ONE in your drive thru line ...they are all wrapped around Chick Fil A (2 doors down), Burger King (next door) and Raising Cane 's down the road. and we know this because we passed them enroute to Arby 's and commented on the long lines. One would think that your store manager would not only welcome the business but also treat the few customers you have with respect and kindness. When we asked her to explain, all she could do was continually point to the fine print, but could not explain what that meant I doubt she knew. It makes no sense and is not the legal meaning on a coupon nor was it put on a the coupon in the spirit of having people not share coupons. Was she planting her stake in the ground on this because we were black? I have to wonder.So instead of providing good customer service, your business lost 4 of the 6 customers in/at the store on this day. My friend and I were not going to use the coupons anyway because they were not for what we wanted, but we and the lovely couple in front of us agreed to refuse supporting this location at that moment AND ever again. we all walked out! And yes, my friend and I will share our story on FB, IG and Tik Tok, as well as via word of mouth. Such a shame. Below is the legal and true spirit of having non transferrable in fine print on a coupon (from the newspaper)Transferring a coupon, from a legal standpoint, refers to much more than simply handing one to a friend. The transfer manufacturers seek to prevent involves three areas: duplication, distribution and compensation.