Zaxby's - Gaffney
Zaxby's
Description
A popular fast-casual spot delivers occasional good takeout but is marred by inconsistent quality and service. Customers report improperly prepared items (loaded fries with unmelted cheese), missing condiments, and dirty serving trays. Managerial responses and promised corporate callbacks have been described as dismissive or nonexistent, leaving patrons frustrated and raising hygiene concerns. While some visits remain satisfactory, repeated lapses in cleanliness, food prep, and customer care suggest caution for diners expecting reliable standards.
Images
Feedback
I placed an order the night before, but since the restaurant was closed, I couldn't call to discuss the issue. I contacted them today to explain the situation, but they informed me that they couldn't replace the food for both orders. I understand that I paid for the meals, and it seems unfair that they took my money without any issue.
When a customer have a bad experience, you should do what is needed to make sure they are satisfied. My salad was not measured out correctly. I didn’t even get full from it. When salad cost as much as it does there, I should be full afterwards. I usually am when it is fixed right. What should have happen today, with good customer service, management should have apologized and offered me another salad. I have pictures to prove it as well.
Zachary's is usually great! I ordered takeout, but the server forgot my Zaxby's sauce. It's no big deal; everyone makes mistakes. Just a little disappointed since it's always been so good!
Took mom out for her birthday
They had a BOGO!
FAQ
More information
QR-Code for the menu
