Jack's - Gadsden

I had a frustrating experience with my order here. While they rang it up correctly, both of my orders were filled incorrectly. If you're in a hurry, I wouldn't... read more I had a frustrating experience with my order here. While they rang it up correctly, both of my orders were filled incorrectly. If you're in a hurry, I wouldn't recommend stopping by. They have consistently gotten my orders wrong. The food is good, and the service is fair, but the accuracy leaves a lot to be desired.

I had both of my orders messed up when they were filled. I wouldn’t recommend dining here if you’re in a hurry. They never got my order correct. While the food... read more I had both of my orders messed up when they were filled. I wouldn’t recommend dining here if you’re in a hurry. They never got my order correct. While the food is good and the service is decent, the accuracy leaves much to be desired.

If I could I'd give them zero stars I would. I ordered 2 mocha iced coffees, the first was great, I took a drink of the second got a mouth full of coffee ground... read more If I could I'd give them zero stars I would. I ordered 2 mocha iced coffees, the first was great, I took a drink of the second got a mouth full of coffee grounds. When I got home I tried to strain the coffee grounds from it, there were so many grounds it was impossible to get them out. I understand there being a few grounds in coffee but not that many. Who ever made my iced coffee should have seen the grounds when they poured it. I will not come back and will not recommend this Jack's to anyone.

If I could give this place a 10-star rating, I absolutely would. The food is excellent—hot burgers, perfectly seasoned fries, and breakfast items that are just... read more If I could give this place a 10-star rating, I absolutely would. The food is excellent—hot burgers, perfectly seasoned fries, and breakfast items that are just as good. The customer service is fantastic as well. All of these reasons are why I’m willing to drive 10 minutes from my house to eat here, even though there’s another location just 3 minutes away that is completely the opposite in quality and service.

The staff and service at Jack's are exceptional! It’s a great place to enjoy a meal with your whole family, whether dining in or taking out. The atmosphere is l... read more The staff and service at Jack's are exceptional! It’s a great place to enjoy a meal with your whole family, whether dining in or taking out. The atmosphere is lovely, and the team is genuinely welcoming.