Chicken Salad Chick - Gadsden

3 stars simply because of service. Cashier didn't have the best people skills but the food overall was pleasant. I never knew what all you could do with chicken salad until I stopped in.

The food is GREAT! The service leaves a lot to be desired!! I come to this location when I visit my daughter who lives nearby, and I usually have to be at her house at a certain time to babysit. Tried on 3/18/22 to order online via the app. Easy and I can get my order in and ready for pickup before I leave my house 45 minutes away. Except on 3/18/22 they had turned off online ordering at 3:30 pm. Then I start trying to call my order in and someone answers the phone and immediately puts me on hold. After being on hold for 6 minutes, I hung up and called back….but they had taken the phone off the hook so all the way during my drive I keep trying to call and for 45 minutes solid the line was busy. I am frustrated but think maybe they are short staffed although I am surprised they are SO busy they can’t answer the phone OR take online orders at 3:30 pm. We really wanted CSC so I decide to drive on to the location and just walk in and order to go. I pull in to an empty parking lot and I walk in to not one customer in the restaurant, dining in or picking up a to go order. Five employees were just standing around waiting for something to happen. This is just how many employees I could see from the front counter, could have been more in the back. Point is, they were NOT busy. After I placed my order (with 10 minutes to spare to get to where I needed to be) and while I’m standing around waiting for my order, a girl with a baby comes in and says “I have a Gadsden to go order” and she is immediately presented with the order she was somehow allowed to call in or place online and she’s in and out in 1 minute,, which is the kind of service I needed on this particular day when I had to be somewhere at a certain time. I realize the employees don’t really care how many orders are placed but I bet the owner does. I really like the food here and we don’t have CSC where I live or otherwise I would NOT have gone to the trouble to go in and wait for a go order that I should have been able to place on the app or call in. DO BETTER!

Haven't been here in awhile. Placed an order, staff was friendly. They were not busy, only one person in front of me. And they managed to mess up my order. I'm sure they messed up hers also. Gave me the wrong large side. Called to let them know, they don't seem too worried about someone who traveled far away. I am unable to go back today and don't have one of the main items I needed. And I don't usually go that way very often. Staff not very interested in doing their job correctly.

All i can say is WOW..When i walk in a place to order I don't want to see garbage running over in the floor.. There was 5 employees and the tables had trash all over them and trash cans was all just running over in the floor.. Not a single employee had a name tag so I i can't mention names so.. Not to mention they was out of grape salad.. It was awful.

The way they treat doordashers unreal... When you have 15 people standing in line and a dasher can see the order they need is waiting for them but they can't get it until they wait thru all those people come on..