Reviews
What Gilberto Powlowski doesn't like about Cold Stone Creamery:
We usually come here often, but this last visit tonight really has come to talk again and again. two of the cash registers were only to look around with several customers who were similarly aged and do not pay attention to our orders. they don't mix any of our commands at all, just throw it on the stone and put it in a cup and push it immediately without as much as a thank you over the switch. the same thin blonde ma... View all feedback. What Bridget Skiles likes about Cold Stone Creamery:
the cute guy with curly hair and beautiful style served me the best ice cream ever. I think his name was Adam. he gave me the most delicious ice cream with a smile and so passionate eye contact. I'm coming back. hopefully on his number. View all feedback.
Reviews from various websites
Coldstone has a reputation for offering quality products at fair prices. While this review does not categorize it as bad, the lack of good service could affect...
read moreI went to a restaurant with a friend and we paid separately, but the cashier assumed we were paying together without asking. She charged me for both of our item...
read moreThe cute guy with curly hair and beautiful style served me the best ice cream ever. I think his name was Adam. he gave me the most delicious ice cream with a sm...
read moreWe usually come here often, but this last visit tonight really has come to talk again and again. two of the cash registers were only to look around with several...
read moreThe cashier assumed me and my friend were paying together but we were paying separately. She charged me for both ice creams. When she recognized what she did, s...
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read moreDespite Coldstone's reputation for quality products, recent reviews have highlighted significant issues with customer service at the Riverside location. Several incidents were noted where staff members were inattentive, made mistakes with orders, and lacked motivation to resolve issues. One reviewer even mentioned being incorrectly charged for items due to a cashier assuming they were paying together. While the delicious ice cream and yogurt options at Coldstone are certainly a draw for customers, the subpar service experienced by many visitors may deter them from returning. Improvements in employee training and leadership are necessary to elevate the overall experience at this location.