Cold Stone Creamery - Fresno

Coldstone has a reputation for offering quality products at fair prices. While this review does not categorize it as bad, the lack of good service could affect the success of the business, especially with other ice cream and frozen yogurt options in the area. The main issue at this location seems to be with the customer service, as many businesses in the Riverside area struggle with hiring high schoolers who lack motivation and appreciation for their work. This lack of leadership leads to minimal skills among the employees, resulting in poor communication and teamwork. During a visit to Coldstone, the reviewer experienced a chaotic situation where employees were not attentive to customers, with one employee forgetting orders and another wearing inappropriate clothing and taking company resources for personal use. The overall service received was disappointing, with mistakes such as missing whipped cream on a milkshake. Despite the quality of the products, the reviewer found the service severely lacking, leading to a low rating for this particular visit.

I went to a restaurant with a friend and we paid separately, but the cashier assumed we were paying together without asking. She charged me for both of our items and then didn't know how to fix the mistake. It was a busy time, so I ended up just having my friend pay me back instead of trying to get a refund and be recharged. The staff seemed unhelpful and unwilling to resolve the issue.

The cute guy with curly hair and beautiful style served me the best ice cream ever. I think his name was Adam. he gave me the most delicious ice cream with a smile and so passionate eye contact. I'm coming back. hopefully on his number.

We usually come here often, but this last visit tonight really has come to talk again and again. two of the cash registers were only to look around with several customers who were similarly aged and do not pay attention to our orders. they don't mix any of our commands at all, just throw it on the stone and put it in a cup and push it immediately without as much as a thank you over the switch. the same thin blonde male calssier only grasped his horns and his nose even during up and with some teen customers sitting at the tables not attentive to the ordered customers. Don't think we're going back to this cold stone.

The cashier assumed me and my friend were paying together but we were paying separately. She charged me for both ice creams. When she recognized what she did, she asked her coworkers what to do. They all just shrugged not knowing what to do. One shrugged her shoulders, Just pay her back It was busy so I decided to just have my friend pay me back. They just seemed totally unbothered and unwilling to solve the problem they made. Whatever.