Dunkin' - Fredericksburg

So I NEVER MAKE REVIEWS. This is the Dunkin that I consistently go to since I?ve moved here, and I ordered what I usually do. A medium iced coffee with oat milk and liquid cane sugar. I get handed out a medium with cream, I tell her that I had ordered withoat milk, she?s like oh shoot pull up a little bit and we will walk it out to you. I pull up, another girl walked out with anattitude, and handed me the same exact coffee they tried to already give me. I?m lactose intolerant. She walked away before Icould say anything. So I took it. But dang I was polite and everything. And got rudeness back. I would have understood if theyexplained, but regardless the encounter was unprofessional and unbecoming of what I thought was a great Dunkin.

Placed an order online, arrived and was told that they didn't have any of the donuts I ordered. Pull up to the window and ask for a refund and was told that wasn't an option. Gave me a dozen of donuts while the ones I wanted where visible thru thewindow.

I decided to give them another chance today, but I ended up waiting in the drive-thru for 30 minutes. I tried to get out and go inside to pick up my order, only to find that the front door was locked. When I finally reached the window, the employee casually mentioned, “Yeah, there’s only a few of us working.” It would have been helpful to have a note on the door about the situation. I've worked in customer service for years and usually maintain my patience, but I can’t wait for the new Starbucks to open on Courthouse Rd so I can avoid this Dunkin' for good.

It seems that lately the doughnuts aren't as fresh as they used to be. The ones I had felt hard and seemed like leftovers, which is surprising for 3 in the afternoon.

This location is very inconsistent. I don't usually write negative reviews, but I feel it's important to let people know that it can take up to 15 minutes to get a single drink in the drive-thru. Proceed to this location at your own risk—you might end up waiting for a long time.