Wendy's - Frederick

#28 - Fast Food - Frederick, Burgers, American

Wendy's

★ 3.3 / 5 (2674 reviews)

This restaurant showcases a contrasting blend of service and food quality. Many customers praised the friendly, hardworking staff who deliver prompt service, even amidst challenges like understaffing. Diners enjoyed hot, fresh food and appreciated the modern decor. However, some felt neglected, citing issues with order accuracy and unresponsive staff. Instances of rudeness and overlooked customers in line tarnished the experience for a few, leading to disappointment. Overall, while the restaurant boasts dedicated staff and enjoyable menu items, consistency in service remains a crucial area for improvement to ensure all guests feel valued and attended to.

Last update: 17.01.2026 from: Spiral

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★ 3.3 / 5 from 2674 reviews

Was Anonym at Wendy's a mag?
There's an older lady who works the register here and she's an absolute treasure. At this Wendy's, the food is always hot and served pretty quickly, and your order is always correct. It's an updated store as well, so nice decor and one of those Coca Cola Mix machines. View all feedback.

What Anonym dislikes about Wendy's:
The staff seemed either underutilized or overwhelmed, to say the least. Despite the situation, they did their best, delivering great and pleasant customer service. There were just a lot of customers to handle, but they managed like champions! View all feedback.

★ ★ ★ ★ ★

The staff is consistently uninformed and tends to ignore customers waiting in line. They only took my friends' orders while completely overlooking me, even though I was standing right there. It wasn't until my friend started eating that they finally acknowledged me. It's clear that the manager needs training on how to complete one task before starting multiple others, and they shouldn't overlook people who are clearly together. I used to visit at least twice a week, but after this experience, I will be looking for a different restaurant.

★ ★ ★ ★ ★

Cannot take the customer survey because I did not receive a reception. Even if I was asked for one, I was told that I can't find it even when I went on the trip thru, I had to say hi several times before they were recognized and then they had no warning at the window I had ordered! customer service is certainly not their thing!

★ ★ ★ ★ ★

Wendy's is my most favorite fast food. It's always good! The burgers are my favorite and the frostys' are the best!!! My grandbabies love the chicken nuggets and I can recognize them as real chicken!

Spiral

05.09.2023

★ ★ ★ ★ ★

I had a wonderful experience at this restaurant! The service was both professional and prompt. It was my first visit here, even though I pass by frequently. I tried the honey butter chicken biscuit, and it was absolutely delicious. I'm really glad I decided to stop in today. Keep up the excellent work!

★ ★ ★ ★ ★

Newer building. They got my sandwich order a little wrong but still was delicious.

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